445959 - Mac OS X - Multiple user accounts, Unable to install/disable add-ons to all user accounts

Status: RESOLVED WONTFIX

(Toolkit :: Add-ons Manager, defect)

Description

[Bryan]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1

Mac OS X - Intel with multiple user accounts on the same machine. 

Firefox was installed under user account "B".  When logged in as user "B", users are able to install, disable, and uninstall add-ons.  

When user "A" is logged in, the user can start and browse with Firefox, but user "A" cannot manage any add-ons.  

Reproducible: Always

Steps to Reproduce:
1. Launch Firefox from a Mac with multiple user accounts.  Launch from a user account where Firefox was not initially installed (Firefox was installed from another user account on the same machine)
2. Tools > Add-ons
3. Attempt to manage add-ons 


Expected Results:  
All user accounts should be able to manage their own add-ons in Firefox.

Comment 1

[Dave Townsend [:mossop]]

Can you continue with the steps to reproduce. What are you trying to do in account A and what is not happening the way you expect it.

Comment 2

[Bryan]

Attachment: Error message

Error received when attempting to install any add-on from a secondary user account.

Comment 3

[Bryan]

The error message shown in Comment #2 is received after searching and selecting an add-on and clicking the Install button.  Again, this is from a secondary user account, meaning that there are 2 accounts on one machine and the error is received from the second account, not the primary account when Firefox was initially installed.

Comment 4

[Dave Townsend [:mossop]]

After you see that can you open the error console (tools - error console) and paste in here any messages that have appeared. If nothing then please enabled the following preferences by typing about:config into the address bar

javascript.options.showInConsole
extensions.logging.enabled

What type of account is B, standard or administrator?
Are you using user switched and is account A still logged in and running Firefox?

Comment 5

[Bryan]

Attachment: Error log file

Comment 6

[Bryan]

Both accounts are admins.

The error was received when both accounts were logged in and when only one account is logged in.

Comment 7

[Dave Townsend [:mossop]]

(In reply to comment #5)
> Created an attachment (id=330233) [details]
> Error log file
> 

What you have attached is the source file that the error message links to. I need the actual error message though. In the error console you can just right click and copy it then paste here.

Comment 8

[Bryan]

Error: [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsILocalFile.persistentDescriptor]"  nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)"  location: "JS frame :: file:///Applications/Firefox.app/Contents/MacOS/components/nsExtensionManager.js :: getAbsoluteDescriptor :: line 438"  data: no]
Source File: file:///Applications/Firefox.app/Contents/MacOS/components/nsExtensionManager.js
Line: 438

Comment 9

[Bryan]

Error: Permission denied to call method Location.toString

Comment 10

[Dave Townsend [:mossop]]

Thanks. Can you attach copies of extensions.log, extensions.cache, extensions.rdf and extensions.ini from A's profile folder.

http://support.mozilla.com/en-US/kb/Profiles

Comment 11

[Bryan]

When I attempt to attach "extensions.ini" I get the following error message:

"The file you are trying to attach is empty, does not exist, or you don't have permission to read it."

Comment 12

[Bryan]

Attachment: extensions-1.ini

This file also existed in the profile folder

Comment 13

[Bryan]

Attachment: extensions.rdf

Comment 14

[Bryan]

Attachment: extensions.cache

Comment 15

[Dave Townsend [:mossop]]

This looks like an issue I've seen where the upgrade from Firefox 2 doesn't correctly remove talkback from the list of add-ons.

Comment 17

[Dave Townsend [:mossop]]

The problem is that even though the second user is admin, they still don't get write access to the app bundle that the first user installs. Part of the startup code that detects and removes the old extensions that are no longer shipped in Firefox 3 requires write access. I believe bug 401229 will probably resolve this but we should probably avoid the need for write access regardless.

Comment 18

[Andy McKay]

Due to a long period of inactivity on this bug (6.98 years), I am intending to close this bug within a month or so in accordance with: https://wiki.mozilla.org/Add-ons/OldBugs Please remove [intent-to-close] from the whiteboard and comment on this bug if you would like to keep it open.