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Very slow scrolling capture using Snagit




10 years ago
8 years ago


(Reporter: Wayne Hinkel, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2010-11-01])



10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2008070208 Firefox/3.0.1

When I try to capture a lengthy browser page with Snagit software, the window scrolls painfully slowly (compared to the Microsoft browser, which is fast).

Reproducible: Always

Steps to Reproduce:
1.Activate Snagit software
2.Use assigned Snagit hot-keys to enable a scrolling region capture
3.Pull down the Snagit capture indicator to force the window to scroll down for capture.
Actual Results:  
The window scrolls, and the capture is successful.  However, the scrolling is extremely slow!  (In Microsoft Internet Explorer, it only takes a few seconds to scroll down to the bottom of the browser page.)

Expected Results:  
The window should scroll down to the bottom, to complete the screen capture, within a few seconds.
This is a mass search for bugs that are in the Firefox General component, are
UNCO, and have not been changed for 800 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10, create a fresh profile,
http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you
still see the bug, please update this bug. If the issue is gone, please set the
resolution to RESOLVED > WORKSFORME.
Whiteboard: [CLOSEME 2010-11-01]
No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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