447678 - Verizon webmail is not viewable after installing FireFox 2.0.0.16 (2008070205)

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Carl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16

After installing 2.0.0.16 (2008070205), my verizon webmail displays in the tab: the top menu bar (webmail home, verizon central, etc) and the right side advertising but displays an empty gray box where the email folders, email list, and email preview screen should appear.  There is a refresh button within the gray area but does not change the screen when pushed.  When using IE, however, the same webmail URL works fine.

Reproducible: Always

Steps to Reproduce:
1. go to dslstart.verizon.net
2. click on email, then enter your email account name and password
3. click on "check my e-mail"
Actual Results:  
displays gray area where the email folders, email list, and email preview screen should appear

Expected Results:  
display email folders on right, list any email, and in display pane, show the current email content

Comment 1

[Robert Strong (they/them - no direct email)]

Over to general for triage

Comment 2

[Wayne Mery (:wsmwk)]

Do you still see this problem using the most recent versions of all components?
If you do not, please close the bug with resolution set to WORKSFORME. (Or INVALID if caused by an add-on)
If you do see the problem, please comment in the bug.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.