Firefox freeze after enter the above webpage which is our company's login portal

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
10 years ago
7 years ago

People

(Reporter: renxiaofeng, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-11-01], URL)

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

After goto our company's login portal, firefox freeze and doesn't any response.

Reproducible: Always

Steps to Reproduce:
1.Launch firefox version3.0.1
2.Go to our company's login portal - http://compass.freescale.net/cgi?func=ll.getlogin&why=1&nextUrl=%2Fcgi%2Fgo%2F186280785%3Ffunc%3Dll%26objId%3D186280785%26objAction%3Dbrowse
3.After press "Enter", firefox freeze and don't have any response while press key.
Actual Results:  
3.Firefox freeze while enter our company's login portal.

Expected Results:  
3.Firefox should let me login our company's webpage.
No explanation of why this is an exploitable security problem, clearing flag.

What do you mean by "freeze" -- is Firefox really unresponsive and you have to kill the process? If so is the CPU usage really high or not? or does it just do nothing on that page and you can just go somewhere else to keep browsing?

Any errors in the error console (Tools menu)?

Did earlier versions of Firefox 2 work? Did Firefox 3 work until the 3.0.1 upgrade?

That URL is unreachable to us so there's no way we're going to be able to diagnose what is going wrong. This bug is probably headed for an INCOMPLETE resolution unless someone from your company who runs that site wants to chime in here.
Group: security

Comment 2

9 years ago
I have a similar issue with eBay.  I can give you two examples, but no specific URL's.

1)  As a buyer, I was wanting to bid on an item.  In order to do that, I had to link my paypal account with my eBay acct.  I think it was when I was sent to the paypal login screen that FireFox froze on me.

2)  As a seller, I had to again log into my paypal acct with the same results as above.

When FF freezes on me, it become totally unresponsive for several minutes.  There is little or no CPU usage.  I cannot go to another tab and browse.  I had to ctrl-alt-del and kill the process both times.

Just an uneducated guess, but could it have something to do with going to a secure web page?

Anyway...  I am running FF 3.0.5, WinXP Pro, on a Dell Inspiron 9300 with 2GB ram.

I am new to eBay so I cannot give you any information regarding if it worked with earlier versions of FF.  Sorry.  If I can give you any other information that might be of help, please let me know.

Jim
This is a mass search for bugs that are in the Firefox General component, are
UNCO, and have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10, create a fresh profile,
http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you
still see the bug, please update this bug. If the issue is gone, please set the
resolution to RESOLVED > WORKSFORME.
Whiteboard: [CLOSEME 2010-11-01]
No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.