448837 - MySearch toolbar causes Firefox 3.0.1 to crash on startup

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Jeremy]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SV1; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
Build Identifier: 2008070208

On starting up my laptop tonight and launching Firefox, the window flashes very briefly, then comes up with the Mozilla Crash Reporter.  I get the same behavior trying to start in safe mode with everything dilabled.

I even (after backing up my profile directory), fully uninstalled Firefox and reinstalled, tried to start it from a new profile, and it crashes just the same.

I also tried logging in as a different user on this machine, to isolate a Windows profile problem:  same crash.


Running 32-bit Windows Vista Ultimate SP1.  There was no problem earlier today; just on starting up my machine tonight.

Reproducible: Always

Steps to Reproduce:
1. Start Firefox 3 in normal or safe mode.




Report details:

Add-ons: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.1
BuildID: 2008070208
CrashTime: 1217640925
InstallTime: 1217638637
ProductName: Firefox
SecondsSinceLastCrash: 1169
StartupTime: 1217640924
Theme: classic/1.0
URL: 
UserID: 4baf4727-67c3-471e-9c97-be8c4feeb6dd
Vendor: Mozilla
Version: 3.0.1

Comment 1

[Dave Garrett]

Please enter about:crashes into your address bar and paste the ID here.

Comment 2

[Jeremy]

Can't; the Mozilla Crash Reporter comes up immediately.  I only briefly (<1 sec) see the outline of the Firefox window when trying to launch it, but it never actually comes up.  Is there another way to get to the information you're looking for?

Comment 3

[Arie Paap [:wildmyron]]

This link explains how to get crash report ID's:
http://kb.mozillazine.org/Breakpad#Location_of_crash_reports

Please paste a few of the Crash-ID's here. Check the creation date on the file to make sure it is a report from a recent crash.

Comment 4

[Jeremy]

Gotcha.  Tried opening it again this morning to get a fresh one.

8/4: Crash ID: bp-ea9fdd99-6220-11dd-a9d1-001321b13766
8/3: Crash ID: bp-0b12e287-6193-11dd-bd85-001cc45a2c28
     Crash ID: bp-db6153c0-618c-11dd-bf58-001321b13766
     Crash ID: bp-aaa44eeb-618c-11dd-8ceb-001a4bd43ef6
8/2: Crash ID: bp-1aea822b-60f5-11dd-b138-001cc45a2c28
     Crash ID: bp-24a1dcb5-60e9-11dd-aca4-001321b13766
     Crash ID: bp-b80ce3c5-60df-11dd-b4ae-001a4bd43ed6
     Crash ID: bp-3fe4a911-60ae-11dd-996c-001321b13766

There's a bunch more on 8/1, but this seems to be the first one: Crash ID: bp-158a9e2b-602e-11dd-bd03-001a4bd43e5c

     

Comment 5

[Arie Paap [:wildmyron]]

Going by the stack below your startup crash is almost certainly related to mysearch (see http://www.ca.com/us/securityadvisor/pest/pest.aspx?id=453090717 for more info)

I would suggest you remove it and perform a virus scan and spyware / adware scan if you did not purposefully install it.


Sample stack from comment 4:

ID: 158a9e2b-602e-11dd-bd03-001a4bd43e5c

Signature	@0x4b053b4
UUID	3fe4a911-60ae-11dd-996c-001321b13766
Time	2008-08-02 09:14:49-07:00
Uptime	1
Product	Firefox
Version	3.0.1
Build ID	2008070208
OS	Windows NT
OS Version	6.0.6001 Service Pack 1
CPU	x86
CPU Info	GenuineIntel family 6 model 23 stepping 6
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x4b053b4
Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x4b053b4 	
1 	user32.dll 	user32.dll@0x11911 	
2 	user32.dll 	user32.dll@0x20816 	
3 	user32.dll 	user32.dll@0x139f6 	
4 	ntdll.dll 	ntdll.dll@0x599cd 	
5 	user32.dll 	user32.dll@0x13cc2 	
6 	user32.dll 	user32.dll@0xfd90 	
7 	S4BAR.DLL 	S4BAR.DLL@0x2670 	
8 	S4BAR.DLL 	S4BAR.DLL@0x1413 	
9 	S4PLUGIN.DLL 	S4PLUGIN.DLL@0x1f13 	
10 	S4PLUGIN.DLL 	S4PLUGIN.DLL@0x43ad 	
11 	xul.dll 	ns4xPluginInstance::SetWindow 	mozilla/modules/plugin/base/src/ns4xPluginInstance.cpp:1175
12 	xul.dll 	nsPluginNativeWindow::CallSetWindow 	nsPluginNativeWindow.h:95
13 	xul.dll 	nsPluginNativeWindowWin::CallSetWindow 	mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:499
14 	xul.dll 	nsPluginHostImpl::InstantiateEmbeddedPlugin 	mozilla/modules/plugin/base/src/nsPluginHostImpl.cpp:3642
15 	xul.dll 	nsObjectFrame::InstantiatePlugin 	mozilla/layout/generic/nsObjectFrame.cpp:860

Comment 6

[Jeremy]

Yep, that was it.  A subsequent scan came up negative, but removing this lets Firefox start now.

Thank you for your help!

Comment 7

[Dave Garrett]

Glad it's fixed. This is INVALID not FIXED as nothing was changed by Mozilla and it is not a bug in Mozilla software.

Comment 8

[Dave Garrett]

Here, I just posted a quick blocklist request for this thing: bug 449062