448857 - Automated upgrade to Thunderbird 2.0.0.16 fails and enters into loop.

Status: RESOLVED DUPLICATE of bug 452162

(Thunderbird :: Installer, defect)

Description

[John Kitz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: 2.0.0.16

The automated upgrade to Thunderbird 2.0.0.16 fails with the attached error message and regardless of pressing OK or the X of the message box's window the installer enters into a loop that can only be terminated by booting or termination of the process.

Reproducible: Always

Steps to Reproduce:
1. Start current Thunderbird release.
2. Agree to the upgrade to build 2.0.0.16.
3. Click OK or the X.
Actual Results:  
Continuous loop of the install until process is terminated or PC rebooted.

Expected Results:  
Upgrade to most recent Thunderbird build.

Comment 1

[John Kitz]

Attachment: Error message displayed.

Comment 3

[John Kitz]

As per one of the remarks in bug #340535 I stopped the TSR process "Quickcam.exe" and used the "Check for updates" option in Thunderbird. The automatic update to 2.0.0.16 now completed successfully.

Comment 4

[Matthias Versen [:Matti]]

There is nothing fixed in thunderbird, you got it only working.
fixed means that something got changed in the thunderbird source code.
marking as dupe again

Comment 5

[John Kitz]

FYI: In one of the remarks of bug #340535 the TSR "communication_helper.exe" is mentioned. To the best of my knowledge this TSR is part of Skype. While having Thunderbird upgrade to 2.0.0.16 with "quickcam.exe" stopped I left "communication_helper.exe" running without any problem.