Closed Bug 449118 Opened 16 years ago Closed 8 years ago

Shockwave 11 sometimes makes the window black

Categories

(Plugins Graveyard :: Shockwave (Adobe), defect)

Product:
Plugins Graveyard
Component:
Shockwave (Adobe)
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: xymuu, Unassigned)

References

(
URL
)

Details

Attachments

(1 file)

Shows the problems with Screen redraws in Firefox 3 (3.0.4)
239.77 KB, image/gif
Details 
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

It can sometimes make the window it is in front of turn black in areas, until the whole window is black.

Reproducible: Sometimes

Steps to Reproduce:
I don't know, but if you use shockwave a lot perhaps it has happened to you?
Component: Extension Compatibility → Plug-ins
Product: Firefox → Core
QA Contact: extension.compatibility → plugins
Summary: Shockwave 11 → Shockwave 11 sometimes makes the window black
Can you please give more information, what exactly the issue is, how to reproduce, and what website it appears on. Also, have you tried in Safe mode (http://support.mozilla.com/en-US/kb/Safe+Mode)?
As this is a public, free game you can go to the site yourself to confirm the bug.

I am using Shockwave 11, Mac OS X 10.5.5, Firefox 3.0.4.

URL is http://www.conquerorgame.com/game_current.php
I just realized the original reporter reported this bug on Windows; I am using a Mac obviously. But it seems to be the same bug.
I can not confirm this, am able to watch the opening animation perfectly. i got a crash though,

bp-c2e69b82-226b-4654-bf0a-ceb320081118
This happens usually if you click somewhere, for example in address bar, or outside of shockwave content, and then click again in Shochwave area.
Here is one more example:
http://www.anniundfred.de/games/index.php?name=Zauberkristalle&game=Zauberkristalle&ext=dcr
when game loads, click on "Spiel starten" text - the screen turns into background color, not moves cursor horizontally, when it will be over the "invisible" girl icon - the icon will appear.
Such things can be reproduced with every shockwave content in Firefox 3, Mac OSX.
I'm using Firefox 3.0.3, Mac OSX 10.4.11 (PowerPC G4). The same I can reproduce on Intel Core Duo Mac running 10.4.11
I hope this would help.
--Boris
I just tried to replicate Boris' bug. On a fresh (Mac) Firefox session I was unable to but after reloading the page it was quite easy, then Firefox crashed. I submitted the bug report via Crash Reporter and included a reference to this bug in the crash report.
Can you please give the crash id? Type about:crashes in your addressbar, and find the right number. I still can not reproduce this, so I am going to ask you to do something to help.
Please read http://new.quality.mozilla.org/bug-writing-guidelines and follow the steps for all bugs. It is important to try in Safe Mode and a new profile.

Just confirming that you are still seeing this with Firefox 3.0.4 and shockwave 11, correct?
URL: http://www.conquerorgame.com/game_cur...
Version: unspecified → 1.9.0 Branch
crashID: 604bac01-23b4-4f29-be82-c44e20081120

bug happens in safe mode. Firefox 3.0.4 and Shockwave 11.0429

The bug even happens on the adobe version site at http://www.adobe.com/shockwave/welcome/
Please finish the steps found in the above article. There are there for a reason. Especially with a new profile. We don't ask these things for fun.
If you stick "bp-" before a crash ID, it will turn into a link in bugzilla:
bp-604bac01-23b4-4f29-be82-c44e20081120 (from comment 8)
ok, minor problem. this bug is filed against Vista, and this crash is mac.

Signature	TextXtra PPC@0xcc983
UUID	604bac01-23b4-4f29-be82-c44e20081120
Time	2008-11-20 07:54:59-08
Uptime	110
Last Crash	5767267 seconds before submission
Product	Firefox
Version	3.0.4
Build ID	2008102920
Branch	1.9
OS	Mac OS X
OS Version	10.5.5 9F33
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 10
Crash Reason	EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
Crash Address	0x169cc983
Comments	I was trying to reproduce bug at https://bugzilla.mozilla.org/show_bug.cgi?id=449118
Crashing Thread
Frame 	Module 	Signature 	Source
0 	TextXtra PPC 	TextXtra PPC@0xcc983 	
1 	TextXtra PPC 	TextXtra PPC@0xcfafe 	
2 	TextXtra PPC 	TextXtra PPC@0xc0b8c 	
3 	TextXtra PPC 	TextXtra PPC@0x9e978 	
4 	TextXtra PPC 	TextXtra PPC@0x398cd 	
5 	TextXtra PPC 	TextXtra PPC@0x4fcf2 	
6 	TextXtra PPC 	TextXtra PPC@0x4fe25 	
7 	TextXtra PPC 	TextXtra PPC@0x4d7bb 	
8 	TextXtra PPC 	TextXtra PPC@0x5e526 	
9 	TextXtra PPC 	TextXtra PPC@0x5ef17 	
10 	TextXtra PPC 	TextXtra PPC@0x898a 	
11 	TextAsset PPC 	TextAsset PPC@0xbaa7 	
12 	DPLib 	DPLib@0x8a36c 	
13 	DPLib 	DPLib@0xb9adb 	
14 	DPLib 	DPLib@0xbae95 	
15 	DPLib 	DPLib@0xbc3a3 	
16 	DPLib 	DPLib@0xbdad6 	
17 	DPLib 	DPLib@0xbdb57 	
18 	DPLib 	DPLib@0x854f0 	
19 	TextAsset PPC 	TextAsset PPC@0x10161 	
20 	TextAsset PPC 	TextAsset PPC@0x101d7 	
21 	TextAsset PPC 	TextAsset PPC@0x16baf 	
22 	IMLLib 	IMLLib@0x75f1d 	
23 	DPLib 	DPLib@0x8b042 	
24 	DPLib 	DPLib@0xbb55b 	
25 	DPLib 	DPLib@0xbc3a3 	
26 	DPLib 	DPLib@0xd1d33 	
27 	DPLib 	DPLib@0x50552 	
28 	DPLib 	DPLib@0x2ef80 	
29 	DPLib 	DPLib@0x123576 	
30 	DPLib 	DPLib@0x126f17 	
31 	DPLib 	DPLib@0x127693 	
32 	DPLib 	DPLib@0x118d3f 	
33 	DPLib 	DPLib@0x1193c5 	
34 	DPLib 	DPLib@0x68a87 	
35 	DPLib 	DPLib@0x67ba4 	
36 	DPLib 	DPLib@0xf9910 	
37 	DPLib 	DPLib@0xf9fc0 	
38 	DPLib 	DPLib@0xfbfca 	
39 	DPLib 	DPLib@0xf77ab 	
40 	DPLib 	DPLib@0xc4f75 	
41 	DPLib 	DPLib@0x6acfd 	
42 	DPLib 	DPLib@0x64bb4 	
43 	DPLib 	DPLib@0x10014 	
44 	Plugin 	Plugin@0xb172 	
45 	Plugin 	Plugin@0xb363 	
46 	IMLLib 	IMLLib@0x40dfa 	
47 	Plugin 	Plugin@0x9b8c 	
48 	Plugin 	Plugin@0xb91c 	
49 	Plugin 	Plugin@0x3645 	
50 	XUL 	ns4xPluginInstance::HandleEvent 	mozilla/modules/plugin/base/src/ns4xPluginInstance.cpp:1295

Module|Plugin||Plugin|C10E9A36067A1B272CC96BE4350D658D0|0x16281000|0x162d3fff|0 Module|IMLLib||IMLLib|D4D37045588A944491EDFF27DA078E790|0x16309000|0x16397fff|0 Module|DPLib||DPLib|4F1F844CCB7E7C6B4EFB9C8D539E79A00|0x163c1000|0x1658afff|0 Module|SoundManagerComponents||SoundManagerComponents|2177BF9D7796CFE997B4F2AA350D1B440|0x165b2000|0x165dcfff|0 Module|Digidesign CoreAudio||Digidesign CoreAudio|CC1C6818A8A44E44A8330296D02C31590|0x165e2000|0x16607fff|0 Module|QuickTimeFireWireDV||QuickTimeFireWireDV|69B40D00EA57326C163052922E5697890|0x16614000|0x1664ffff|0 Module|Mix Services||Mix Services|BC5A3AB3D34E73C23F363E4AC8CE4D1E0|0x16699000|0x166b9fff|0 Module|Sound Import Export||Sound Import Export|C70C273105547CF0E43BDC2CB5177F780|0x166c1000|0x166defff|0 Module|NetFile PPC Xtra||NetFile PPC Xtra|44B9963386ADAE3449C46EBAE6B617D40|0x166fd000|0x1670cfff|0 Module|CBrowser PPC Xtra||CBrowser PPC Xtra|6239BB18B4C8FBB1258B79C1E3EF49C20|0x16710000|0x16713fff|0 Module|ATSHI.dylib||ATSHI.dylib|EFEC6D9FB1EA5D318894A3F2724070210|0x16717000|0x16718fff|0 Module|Font Asset PPC||Font Asset PPC|C6376B3B3AA93EADA23C7D3435D762BA0|0x167aa000|0x167c4fff|0 Module|TextXtra PPC||TextXtra PPC|A5FFC7B2B8E42398CA8E59BEBD5F099F0|0x16900000|0x16a2dfff|0 Module|Font Xtra PPC||Font Xtra PPC|7341FAA6443F00FD99C983EAFD021EC90|0x16a48000|0x16ab7fff|0
Assignee: nobody → msintov
timeless, please don't put the crash dump in the bug, it makes it hard to read. An attachment of link to the crash-stats server is better. 

It seems like there are a few different issues going on here. The black screen, and the crash. Maybe a new bug should be filed for the crash.
Assignee: msintov → nobody
Hello everybody!
About what is that bug now? About screen redraw problems on Mac OSX /Firefox 3.
Can firefox ot abobe teams confirm that problems with redraw present? Can anyone from adobe or mozilla take care of it? I'm not sure that it will be good if we will put special notice for Mac user on our websites - "do not use firefox! use safari instead!".
Thanks in advance,
Boris Shabashev,
www.thewebproduction.com
@Boris, we can not confirm this issue. Could someone please confirm with a mac but no one seems to be able to confirm this by properly following the steps given above.
OK, I may be able to confirm this. First, got another crash, 
bp-7fa9687a-e123-42d9-b36e-d8cf02081125
Second, I was able to watch the opening animation (until the crash) but there was a hang, then the address bar blacked out, then the nav bar, then crash. Is that what you are seeing"? I will file a new bug with crash stuff, which may end up being the issue. Blacking out may only be a symptom
Bug 466659 has been filed on the crashes.
Re:OK, I may be able to confirm this.

it's not about blacking out adress bar... it's about turning shockwave content into solid color. It maybe black, maybe white - it depends on html...
here the simpliest example:
go http://www.adobe.com/shockwave/welcome/ - you will see showckwave movie which shows version number of shockwave player. Click on shockwave logo - it will disappear - the place where content was will turn white. Now move the cursor diagonally to the right and down. wWen your cursor reach the place where were blue buttons "Create", "see", "about" - content will reappear. (rollovers in shockwave content still working...). 
--Boris
OK, I followed the steps, created a new profile AND started in safe mode.

The bug still happens even at http://www.adobe.com/shockwave/welcome/

Clicking off the window and back again is the best way to trigger the behavior. 

Although it should be said in this case the Shockwave stage area goes white, not black. .. I'm guessing it's related to the background color of the Shockwave movie, or the web page.
Still, WFM in trunk. Can anyone confirm with Minefield?
Hi all!
Maybe after several months of silence somebody would answer this?
I see that somebody @abobe is in CC list on this bug? But still no answer
Thanks in advance
--Boris
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
WFM. Reporter, Please update if you are able to still reproduce with the latest nightly build ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/
Component: Plug-ins → Shockwave (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-shockwave
Version: 1.9.0 Branch → unspecified
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: Plugins → Plugins Graveyard
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: