449535 - Unable to start Firefox 3.1 while Roboform 6.9.82 is running

Status: RESOLVED INCOMPLETE

(Firefox :: Extension Compatibility, defect)

Description

[drpraetorios]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Tried starting Firefox after installing it. It attempted to start but immediately disappeared. A popup box appeared and quickly disappeared while it was attempting to start. I barely had time to notice the word Roboform when the popup box appeared. Anyway, I decided to disable Roboform, and was able to start Firefox. I then decided to experiment by restarting Roboform. Firefox immediately disappeared when I did this. Therefore, I decided that your new Firefox is incompatible with Roboform. I had no problems with previous versions of your product, including v2.016. Also, your new version doesn't load my bookmarks or my google toolbar. I am returning to my previous version until you come up with a solution.

Reproducible: Always

Steps to Reproduce:
1.Have Roboform 6.9.82 running.
2.Install Firefox 3.01 and run it.
3.After Firefox fails to start, disable Roboform.
4.Restart Firefox. If you had a previous version of Firefox v2 or later, check to see if your bookmarks were carried over.

Comment 1

[Robert Strong (they/them - no direct email)]

Chances are this is a Roboform issue... please check with the latest Roboform which is 6.9.90

Comment 2

[Matthias Versen [:Matti]]

Does Firefox start in the Firefox safemode ?
- http://kb.mozillazine.org/Safe_mode

Comment 3

[liferules04]

I suggest starting a trouble ticket with Roboform support. I am having the same issue with FF 3.0.2. FF crashes immediately when starting. I am using the latest Roboform (6.9.90), but I did notice in the install.rdf file in the adapter XPI that the version listed is Roboform 6.9.91. I am not sure it this is an issue or not. I am currently working with Roboform tech support but so far I have received no intelligent responses, but I agree that this is a Roboform issue.

Comment 4

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.