449605 - firefox crashes, and will not load.

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[Veneda Gabourel]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16

Firefox 3(beta) has been doing wonderfully, then 4-5 days ago it stopped loading.
I did nothing differently. Just stopped loading. Tried clean install -no change. Firefox 2.0 will  load.  This is not just a problem with my computer, My daughter's G4 IMAC is having the same problem. 

Reproducible: Always

Steps to Reproduce:
1 Double click firefox icon  That's it
2.
3.
Actual Results:  
Firefox tries to load - then crashes and I get a crash report prompter.

Expected Results:  
Software should open firefox browsers

Comment 1

[Matthias Versen [:Matti]]

Firefox3 final is out for a long time if you are really using the beta version.

Please run Firefox safemode :
http://support.mozilla.com/de/kb/Safe+Mode

Comment 2

[Veneda Gabourel]

Thanks matti - tried to run safe mode. Still firefox crashes- even before it can start safe mode. Any other suggestions?
veneda  (In reply to comment #1)
> Firefox3 final is out for a long time if you are really using the beta version.
> 
> Please run Firefox safemode :
> http://support.mozilla.com/de/kb/Safe+Mode
> 

Comment 3

[Matthias Versen [:Matti]]

I don't know if you used the wrong wording:
You start firefox in the firefox safemode. 
>even before it can start safe mode
How can it crash before you start it ?

Comment 4

[Veneda Gabourel]

449604Matti- Love the name by the way) Thanks for all your help. 
Probably am using the wrong terms.  So- I double click firefox - hold down the option key- and.......the crash reporter thingy comes up.....! So frustrating... Am I doing something wrong? I Appreciate any help that you can give me. 

Comment 5

[Matthias Versen [:Matti]]

be carfull that you don't change the bug resolution.
I asked you to start firefox in the firefox safemode.
Read the link in #1 how to run it in the safemode.

Comment 6

[Veritas]

veneda, what are you doing?!  this and 449604 aren't even bugs for the same product...  this should be unmarked as a duplicate...

Comment 7

[Veneda Gabourel]

People! I am trying to learn and to do what you say for me to do... is there anybody out there that has some patience and is willing to walk me through  - even if it means going slowly? 

Comment 8

[Matthias Versen [:Matti]]

Sorry my mistake, i didn't know that you can start firefox with the option key on OS X.
You could try this version http://kb.mozillazine.org/Safe_mode , I don't know if that makes a difference.Try a new additional profile profile if the safemode doesn't help: http://kb.mozillazine.org/Profile_manager

and if you still crash with Firefox3 final (not beta) and safemode/new profile then it's a little bit more difficult....

Comment 9

[Veneda Gabourel]

Thanks Matti- did everything you suggested- still no go ... Alas I guess I'll have to make do with Firefox 2, and safari. You've been ever so kind and helpful. thank you

Comment 10

[Matthias Versen [:Matti]]

Sorry that I can not help you.
It should not crash and I don't know why you got this problem on your system.
Maybe a OS X user has another idea...

Comment 11

[Veneda Gabourel]

Okay- Well Thanks Matti, for all of your help, you,ve been very kind,
blessings, v

Comment 12

[Jesse Ruderman]

Veneda, can you try Firefox 3.5?  Does it also crash on startup for you?