Closed Bug 450425 Opened 16 years ago Closed 16 years ago

Canot load 2.0.0.16 update

Categories

(Thunderbird :: Installer, defect)

Product:
Thunderbird
Component:
Installer
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 452162

People

(Reporter: johncgreenfield, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Thunderbird 2.0.0.14

ON TRYING TO UPDATE TO 2.0.0.16 IT DOWNLOADS BUT WHEN TRYING START UP THUNDERBIRD I GET A MESSAGE WINDOW "SOFTWARE UPDATE FAILURE" SAYING ONE OR MORE FILES COULD NOT BE UPDATED. PLEASE MAKE SURE THAT ALL OTHER APPLICATIONS ARE CLOSED AND THAT YOU HAVE PERMISSION TO MODIFY FILES, AND THEN RESTART THUNDERBIRD TO TRY AGAIN.

I HAVE ADMINISTRATION RIGHTS ON MY PC AD I HAVE MADE SURE ALL APPLICATION ARE CLOSED BUT IT STILL FAILS TO UPDATE.  CAN YOU HELP ME PLEASE OTHERWISE I WILL HAVE TO GO BACK TO MS MAIL. 

Reproducible: Always

Steps to Reproduce:
1. DOWNLOAD
2. RESTART tb
3. AUTHORISE ACTION
Actual Results:  
FAILURE TO UPDATE
Not security sensitive.
Group: core-security
Disable your logitech quickcam if you have one, if that doesn't work, read through the comments on bug 340535.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → DUPLICATE
and if _that_ doesn't work go to http://support.mozilla.com for help, look for the thunderbird forums.
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