Closed Bug 450430 Opened 18 years ago Closed 17 years ago

program crashes when printing a page

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Version:
1.9.0 Branch
Platform:
PowerPC
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: goldst9, Unassigned)

Details

(Keywords: crash)

User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1 Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1 when printing articles off of nytimes.com it crashes Reproducible: Always Steps to Reproduce: 1. choose article from ny times.com , ask for printable version 2.hit print 3.program crashes, but article prints anyway Expected Results: I expect to go on with firefox, rather than re selecting it again it should not crash
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.2pre) Gecko/2008081104 Firefox/3.0.2pre I have printed a lot with Firefox, and I have no issues. First, try in safe mode: http://support.mozilla.com/en-US/kb/Safe+Mode If that doesn't work, try with a latest nightly (in Safe Mode as well): http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla1.9.0/firefox-3.0.2pre.en-US.mac.dmg If it still doesn't work, then you have a bug. However, if it works in Safe Mode, you have a support issue, and you should ask in the support forums: http://support.mozilla.com/forum
One more thing I forgot, can you go to the page about:crashes in the location bar, and copy paste your crash IDs into here? They are most useful if you get the crash in safe mode, but are still useful otherwise.
Keywords: crash
Version: unspecified → 3.0 Branch
I can't reproduce either with Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1
I have no trouble reproducing this bug over and over again. It happens on both my PPC and Intel Macs with 10.5.6 Mac OS X. Specfically, Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv:1.9.0.5) Gecko/2008120121 Firefox/3.0.5 & Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.5) Gecko/2008120121 Firefox/3.0.5. I usually have several tabs open. It does not always happen the 1st time I print or when Firefox has been started recently. It happens when printing to a printer or a PDF (e.g. web receipts folder). Sometimes, the printing happens, but sometimes not. Very frustrating when trying to print a receipt after a purchase and can't get back to that page after loading Firefox again after the crash. Does not seem to care what site or page I'm on.
(In reply to comment #4) > I have no trouble reproducing this bug over and over again. Then you should have no problem helping with my request from comment 2.
Submitted Crash Reports Report ID Date Submitted 08667961-4e3c-4d08-a3bc-37fa92090107 1/7/09 5:06 PM 575e8477-6d79-4e2c-8365-37c582090106 1/6/09 2:48 PM bb269db1-dbb7-4556-aac2-a8d2b2081230 12/30/08 12:00 PM 01943b38-3cb6-48dd-a93d-ee32a2081210 12/10/08 1:27 PM 8001e398-32be-4651-8ea2-dddc52081210 12/10/08 1:22 PM 7fee7a65-35eb-43c8-ae2f-e70dc2081210 12/10/08 1:20 PM f8fd2a89-ccf3-4629-957d-d91082081210 12/10/08 9:34 AM 90920a20-1b93-4c9d-84b3-aef062081124 11/24/08 4:00 PM 82e963db-423e-4190-800b-cced72081124 11/24/08 3:57 PM 7b77791e-acfb-11dd-96f0-001cc4e2bf68 11/7/08 10:40 AM 0fdd9254-aa9d-11dd-9272-001cc45a2ce4 11/4/08 10:19 AM f4407445-a5e7-11dd-9fb9-001a4bd43ed6 10/29/08 11:32 AM
ID: 08667961-4e3c-4d08-a3bc-37fa92090107 (bug 469372?) Signature: UnhookTextRunFromFrames(gfxTextRun*) 0 XUL UnhookTextRunFromFrames mozilla/layout/generic/nsTextFrameThebes.cpp:338 1 XUL nsTextFrame::ClearTextRun mozilla/layout/generic/nsTextFrameThebes.cpp:3429 2 XUL nsTextFrame::Destroy ... 18 XUL PresShell::Destroy mozilla/layout/base/nsPresShell.cpp:1706 19 XUL nsPrintObject::DestroyPresentation mozilla/layout/printing/nsPrintObject.cpp:96 20 XUL nsPrintObject::~nsPrintObject mozilla/layout/printing/nsPrintObject.cpp:61 21 XUL nsPrintData::~nsPrintData mozilla/layout/printing/nsPrintData.cpp:124 22 XUL nsPrintEngine::Destroy mozilla/layout/printing/nsPrintEngine.cpp:254 23 XUL DocumentViewerImpl::OnDonePrinting mozilla/layout/base/nsDocumentViewer.cpp:4043 24 XUL nsPrintCompletionEvent::Run ID: 575e8477-6d79-4e2c-8365-37c582090106 Signature: gfxASurface::Release() 0 XUL gfxASurface::Release mozilla/gfx/thebes/src/gfxASurface.cpp:87 1 XUL nsThebesImage::~nsThebesImage mozilla/gfx/src/thebes/nsThebesImage.cpp:956 2 XUL nsThebesImage::Release mozilla/gfx/src/thebes/nsThebesImage.cpp:60 3 XUL gfxImageFrame::~gfxImageFrame mozilla/gfx/src/shared/gfxImageFrame.cpp:542 4 XUL gfxImageFrame::Release mozilla/gfx/src/shared/gfxImageFrame.cpp:45 5 XUL ReleaseObjects nsCOMArray.cpp:151 6 XUL nsVoidArray::EnumerateForwards nsVoidArray.cpp:678 7 XUL nsCOMArray_base::Clear nsCOMArray.cpp:158 8 XUL imgContainer::sDiscardTimerCallback mozilla/modules/libpr0n/src/imgContainer.cpp:217 ID: bb269db1-dbb7-4556-aac2-a8d2b2081230 Signature: _cairo_cache_remove 0 XUL _cairo_cache_remove mozilla/gfx/cairo/cairo/src/cairo-cache.c:335 1 XUL cairo_cache_destroy mozilla/gfx/cairo/cairo/src/cairo-cache.c:83 2 XUL cairo_scaled_font_fini mozilla/gfx/cairo/cairo/src/cairo-scaled-font.c:579 3 XUL moz_cairo_scaled_font_destroy mozilla/gfx/cairo/cairo/src/cairo-scaled-font.c:843 4 XUL gfxAtsuiFont::~gfxAtsuiFont mozilla/gfx/thebes/src/gfxAtsuiFonts.cpp:369 5 XUL gfxFontCache::DestroyFont mozilla/gfx/thebes/src/gfxFont.cpp:174 6 XUL nsExpirationTracker<gfxFont, 3u>::TimerCallback mozilla/gfx/cairo/libpixman/src/pixman-access-accessors.c:296 ID: f4407445-a5e7-11dd-9fb9-001a4bd43ed6 Signature: nsCOMPtr_base::assign_with_AddRef(nsISupports*) 0 XUL nsCOMPtr_base::assign_with_AddRef nsCOMPtr.cpp:531 1 XUL nsCSSSelector::~nsCSSSelector mozilla/layout/style/nsCSSStyleRule.cpp:307 2 XUL nsCSSSelectorList::~nsCSSSelectorList mozilla/layout/style/nsCSSStyleRule.cpp:694 3 XUL CSSStyleRuleImpl::~CSSStyleRuleImpl mozilla/layout/style/nsCSSStyleRule.cpp:1249 4 XUL nsCSSRule::Release mozilla/layout/style/nsCSSPseudoElements.cpp:64 5 XUL nsCOMArray_base::~nsCOMArray_base nsCOMArray.cpp:61 6 XUL nsCSSStyleSheetInner::~nsCSSStyleSheetInner mozilla/layout/style/nsCSSStyleRule.cpp:156 7 XUL nsCSSStyleSheet::~nsCSSStyleSheet mozilla/layout/style/nsCSSStyleRule.cpp:723 8 XUL nsCSSStyleSheet::Release mozilla/layout/style/nsCSSStyleRule.cpp:747 9 XUL PresShell::ClearPreferenceStyleRules mozilla/layout/base/nsPresShell.cpp:713 10 XUL PresShell::Destroy mozilla/layout/base/nsPresShell.cpp:1658 11 XUL nsPrintObject::DestroyPresentation mozilla/layout/printing/nsPrintObject.cpp:96 12 XUL nsPrintObject::~nsPrintObject mozilla/layout/printing/nsPrintObject.cpp:61 13 XUL nsPrintData::~nsPrintData mozilla/layout/printing/nsPrintData.cpp:124 14 XUL nsPrintEngine::Destroy mozilla/layout/printing/nsPrintEngine.cpp:254 15 XUL DocumentViewerImpl::OnDonePrinting mozilla/layout/base/nsDocumentViewer.cpp:4043 16 XUL nsPrintCompletionEvent::Run
Severity: normal → critical
Component: General → Printing: Output
Product: Firefox → Core
QA Contact: general → printing
Version: 3.0 Branch → 1.9.0 Branch
I am using a Mac Book Pro OS 10.6 and I have repeatedly had crashes where I try to print a web page. This doesn't happen every time but it does happen frequently. I have the same experience as comment number four above.
(In reply to comment #8) > I am using a Mac Book Pro OS 10.6 and I have repeatedly had crashes where I try > to print a web page. Are you really using a beta version of Snow Leopard?
Why is the status of this unconfirmed?
bob brodie: which bug do you want confirmed? according to comment 7, you have what could easily be 4 distinct crashes, one of which is reported. i'm not really sure what to do about any of them. the first and last ones might be related as they both involve nsPrintObject::~nsPrintObject. we don't have many engineers who deal w/ printing, when they have time they should be able to find this bug and look at it if they so choose. also, as it happens i don't think that many of our printing devs use macs (or conversely that our mac devs do much printing).
Firefox 3.1B3 - SuSE 11.2 cups-1.3.9-9.16 I am seeing a similar print problem. Firefox fails and blows up. Poof gone! The printer seems to work correctly. As a note Opera works on the same page.
(In reply to comment #12) > Firefox 3.1B3 - SuSE 11.2 cups-1.3.9-9.16 I am seeing a similar print problem. > Firefox fails and blows up. Poof gone! > The printer seems to work correctly. As a note Opera works on the same page. This is a Mac OS X printing bug, you may have a separate issue being on Linux. I suggest trying to find another bug on the same issue for Linux, or perhaps starting a new one.
I've actually hit this crash simply by opening the print dialog and then closing it without printing... I usually print to PDF (also crashing) so I highly doubt it is a driver issue. Also, the crash occurs AFTER the printing is complete...
Way too many separate issues in this bug report. The initial one, "printing articles from nytimes.com always crashes", doesn't happen for me on mozilla-central on Mac 10.5.x.
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → WORKSFORME
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