451180 - assedic.fr - generates HTTP 500 errors when accessed with Firefox 3 (fine with Firefox 2)

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: French, defect)

Description

[comyn]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; fr; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1 (.NET CLR 3.5.30729)

message erreur 500 lors acces espace personnel site assedic !!

Reproducible: Always

Steps to Reproduce:
1.assedic.fr
2.login
3.mot de passe
4.erreur 500



sous mozilla v3 il y a erreur 500 alors que sous ie7 ca marche !!?

Comment 1

[Bob Clary [:bc] (inactive)]

not a security bug.

The 500 error is a server side application error. If it works in Firefox 2 and IE7 then I assume there is a problem with the server side user agent detection, but that is just a guess. Over to general for more investigation.

Tristan, perhaps you can help with the communication?

Comment 2

[Tristan Nitot]

Here is a translation of the initial bug report: 

I get an "Error 500" message when accessing the private part of assedic.fr Website. (Note from Tristan: Assedic is the Gov't Agency that gives benefits to unemployed people in France. It's very important for its users who need to use it once a month to update their employment status).

Reproducible: Always

Steps to Reproduce:
1.visit assedic.fr
2.log in
3. type password
4. see "Error 500"


With Mozilla v3 (Firefox?) I get an "Error 500" message, while things run nicely with IE7.

Comment 3

[Frederic Bezies]

Old known bug. Could be listed as a tech evangelism bug.

Comment 4

[Pascal Chevrel:pascalc]

known issue:
http://www.geckozone.org/forum/viewtopic.php?t=68197
http://www.geckozone.org/forum/viewtopic.php?t=66885
http://www.geckozone.org/forum/viewtopic.php?t=66927
http://www.geckozone.org/forum/viewtopic.php?t=66078

Answer from Assedic:

"Madame, Mademoiselle, Monsieur,

nous avons procédé à l'examen de votre demande et vous communiquons les informations suivantes :
Effectivement le site www.assedic.fr n'est pas encore accessible avec le navigateur FireFox 3.0., mais nous vous confirmons que cette demande est en cours de traitement auprès de notre Service Développement et devrait être disponible dans quelques temps.
Dans l'attente, nous vous conseillons de renouveler votre connexion en utilisant la version 2.0 de FireFox. "

in short: we are not compatible with Firefox 3, use Firefox 2

This is a reccurring issue that was already reported to them before Firefox 3 was released, their answer at that time was that the site did not work because Firefox 3 was still in beta and we should use either Firefox 2 or Internet Explorer.

Comment 5

[Chris Lawson (gone)]

Do we know *why* the site is broken in Fx 3 and not in Fx 2? Presumably the 500 error is not the result of browser-sniffing purposely creating a server error...

cl

Comment 6

[Chris Lawson (gone)]

And presumably whatever causes the site to be broken in Firefox 3 also affects any other browsers built from Gecko 1.9. Can someone confirm that guess?

Comment 7

[Frederic Bezies]

Epiphany 2.22.x under Ubuntu Hardy (using gecko 1.9.0.1) is blocked too.

Comment 8

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.