451337 - Firefox not fully shutting down - firefox.exe still visible in Task Manager > Processes tab

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Martin Gething]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Problem noticed after closing Firefox and reopening, occasionally the Bookmarks toolbar is not visible, also the close (x) icon on tabs is not visible. The space on the toolbar for the Bookmarks toolbar displays as grey space, ie no icons. 

It seems to occur when Firefox does not fully close - firefox.exe is still visible in Task Manager > Processes tab.

If I close Firefox, and 'End Process' on  firefox.exe in Windows Task Manager/Process tab, then reopen, the Bookmarks toolbar (and tab close icons) is now visible.

This problem has occurred on two different machines - work laptop and home desktop - both Dells. I've tried re-installing latest version from Mozilla but problem still occurs. 

Reproducible: Sometimes

Steps to Reproduce:
1. Close Firefox (?)
2.
3.
Actual Results:  
firefox.exe still visible in Process tab in Task Manager and Bookmarks Toolbar not visible.


Apart from having the SwitchProxy Tool 1.4.1 add-on installed everything else is as per the standard install.

Comment 1

[teledrive]

same in 3.0.2 ... 3.0.5

Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5 (.NET CLR 3.5.30729)

Comment 2

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 3

[rfhancock48]

I had this bug also. I think it is connected with AVG Free version 9.0  Maybe installing an update in AVG will fix it ?

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 5

[teledrive]

(In reply to comment #1)
> same in 3.0.2 ... 3.0.5
> 
> Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.5) Gecko/2008120122
> Firefox/3.0.5 (.NET CLR 3.5.30729)

I think it is solved by me. The bug was caused by an add-on.