451747 - [Mac] Firefox won't open in 3.01; it opens in version 2.0.0.4.; I have to quit it and re-open the dmg download in order to get 3.0.1, always

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Linda W. Lamb]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.4; en-US; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1

I updated with 3.0.1 dmg. Everytime I shut down my computer and click onto the FF icon, version 2.0.0.4 pops up to open.  I "forcequit" 2.0.0.4 and send to trash; then re-open the 3.0.1 dmg, which opens right into that version and full functionality.  Then, next time I shut down and reopen same thing, 2.0.0.4 pops up and I must repeat.  How can I eliminate 2.0.0.4? I have searched the harddrive (intel mac Mini) to find where it is to remove it and cannot find any version to remove.  This is too many steps to open Firefox.  It should automatically be 3.0.1 after so many re-installs.

Reproducible: Always

Steps to Reproduce:
1.click re-open, or icon
2.when 2.0.0.4 opens, forcequit and trash it
3.reinstall 3.0.1
Actual Results:  
I get my functionality; but, do not want to do this everytime I start my computer.

Expected Results:  
Version 3.0.1 should open; not 2.0.0.4

This problem does not exist on my Powerbook, which is pre-intel chip.  It is only on the newer macMini with 1.66 GHz Intel Core Duo processor, 2 GB 667 MHz DDR2 SDRAM that I have this problem.  Both are Tiger version 10.4.11

Comment 1

[Tyler Downer [He/Him]]

Uninstall 2, then try reinstalling 3 with  fresh install.

Comment 2

[Linda W. Lamb]

Thank you.  I thought I had uninstalled 2.  Cannot find it on the harddrive; yet, it must be there to cause this problem.  Is there a prescribed way to uninstall 2?  And, will I lose all my bookmarks, etc.?(In reply to comment #1)

> Uninstall 2, then try reinstalling 3 with  fresh install.
> 

Comment 3

[Tyler Downer [He/Him]]

http://support.mozilla.com/en-US/kb/Backing+up+your+information will explain how to save your profile. As for uninstalling, we will need to look at http://support.mozilla.com/en-US/kb/Uninstalling+Firefox for detailed info and help.

Comment 4

[Linda W. Lamb]

I had to place the application in before it could be removed, so never did find an install of it anywhere; I had to empty my trash of the uninstall and remove the profile in order to install successfully.  I have reinstalled the profile per instructions.  I hope that this will work, now.

Comment 5

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 6

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.