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services.addons.mozilla.org is down

VERIFIED FIXED

Status

mozilla.org Graveyard
Server Operations
VERIFIED FIXED
10 years ago
3 years ago

People

(Reporter: laura, Assigned: reed)

Tracking

Details

(Reporter)

Description

10 years ago
This host is not responding to http requests, which means the Addons manager in Fx3 is not returning any data to users.

Comment 1

10 years ago
Netscaler issue, failing over resolved it.  

need to get monitors on samo

Updated

10 years ago
Assignee: server-ops → reed
Severity: blocker → major

Comment 2

10 years ago
Citrix case 31840567.

Comment 3

10 years ago
(In reply to comment #1)
> Netscaler issue, failing over resolved it.  

Correct: The Fx3 add-on manager shows SAMO content again.
Severity: major → blocker

Comment 4

10 years ago
Config typo on the second Netscaler pair (copy-paste error).  No idea why it took so long to manifest but it was a duplicate IP error.  Failing over forces the new primary to send out gratuitous ARPs which is why it "fixed".

Double checked config and SAMO's in Nagios - Reed please confirm?
Severity: blocker → normal
Status: NEW → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED
(Assignee)

Comment 5

10 years ago
Monitoring not set up completely yet. I have to edit SAMO's vhost to allow nagios to access /services/monitor.php like it does for FAMO and AMO.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---

Comment 6

10 years ago
Reed - can this get done by the end of Monday?  What's blocking it if anything?
(Assignee)

Comment 7

10 years ago
(In reply to comment #6)
> Reed - can this get done by the end of Monday?  What's blocking it if anything?

I'd like to know if WebDev wants anything else under /services/ accessible to people besides monitor.php, but that can wait, I guess. I committed the change for just /services/monitor.php for now, but it needs to be pushed out.
(Assignee)

Comment 8

10 years ago
Ok, now monitoring SAMO in multiple ways.

https://nagios.mozilla.org/nagios/cgi-bin/status.cgi?host=dyna-services-amo.nslb.sj
Status: REOPENED → RESOLVED
Last Resolved: 10 years ago10 years ago
Resolution: --- → FIXED
Verified FIXED; been back up for a while, and is now monitored.
Status: RESOLVED → VERIFIED
Product: mozilla.org → mozilla.org Graveyard
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