Problems With Printing To Acrobat Distiller When Using Mozilla Firefox and Having to Click Multiple Times to Open New URL




10 years ago
8 years ago


(Reporter: sheldonkay, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2010-11-15])



10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/2008070208 Firefox/3.0.1

I have encountered two problems using Firefox: 

1) Printing to the Acrobat Distiller (from Adobe Acrobat 5.0) causes any and all operations related to the website I'm on to crash. I usually wing up sending the error report to Microsoft and cursing loudly.  Thai does not happen with IE7.

2) For some reason I cannot fathom, I'm now required to left-click the mouse two or sometimes three times on many, if not all, website URL's in order to activate same. This is more annoying than fatal as is (1) above.

Am I missing a security or other setting that would alleviate either or both problems?

Reproducible: Always

Steps to Reproduce:
Item 1) above

1. Print Preview
2. Choose Acrobat Distiller as printer of choice
3. Hit go. Printer icon never shows (as it does in IE7). Firefox and all open tabs are closed. I can, of course, regain those tabs when I restart Firefox. I usually lose any downloads in progress at the time of the crash.
Actual Results:  
I always get Microsoft's famous 'sorry, we've got to close the application' error (including the "Dr. Watson" message) and always send the error report to them. The Firefox browser and all tabs close.

Expected Results:  
I should have seen the printer icon on the lower right of my screen, then been prompted for a location to save the '.pdf' file about to be produced. After completion of the print job, I would have seen the '.pdf' file in my default acrobat viewer Adobe Reader # 9.
This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.
Whiteboard: [CLOSEME 2010-11-15]
No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile ( If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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