452490 - Can't access help or address lookup in ATT webmail, Super Adblocker inoperative

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[robert gravlin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Immediately after installation of latest Firefox upgrade today, help and address lookup in ATT webmail don't open, Super Adblocker program inoperative. May be others, those are immediately apparent.

Reproducible: Always

Steps to Reproduce:
1.try to access help option or address lookup bar in ATT webmail when replying to email
2. Ads not blocked despite all efforts to reload, restart.
3.
Actual Results:  
Ads not blocked, webmail functions say unable to find server or have no response at all.

Expected Results:  
Address lookup should open address book, help should open help menu, popup and banner ads shouldn't appear

Comment 1

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 2

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.