452556 - latest update shuts down my PC

Status: RESOLVED INCOMPLETE

(Firefox :: Shell Integration, defect)

Description

[Les MacDill]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; MSN 6.1; MSNbMSFT; MSNmen-us; MSNc00; v5m)
Build Identifier: Firefox 3.0

I've been a loyal Firefox user ever since learning about it a lot time ago. Upon downloading 3.0 I find that it shuts down my PC after about 3 minutes of opening the program. This did not occur with the previous version of Foxfire. Please troubleshoot this problem and let me know what to do. I've uninstalled all previous versions of Firefox, then re-downloaded 3.0. Same result. I know it's all MicroShaft ****, but I want my Firefox back!

A VERY loyal user

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Actual Results:  
See above. It happens every time I open Firefox 3.0 with XP.

Expected Results:  
It shuts down my computer.

Comment 1

[Robert Strong (they/them - no direct email)]

If you are looking for a quick fix for this bug please try
http://support.mozilla.com/

On the right hand side of that page there are support links where you can get help faster.

If you find a solution while getting support please post it back in this bug so we can fix the underlying cause if possible.

As for trying to find out the underlying cause... is there anything in your system event log just prior to the previous shutdown regarding a shutdown event? If so can you provide the details from those log entries in this bug?

Thanks

Comment 2

[Tyler Downer [He/Him]]

WFM with XP. Also, can you try in Safe Mode (http://support.mozilla.com/en-US/kb/Safe+Mode) and what are you doing before the shut down?

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.