45272 - Tooltip for the Account Level says "<Account Name> (0/0)".

Status: VERIFIED FIXED

Description

[jglick]

Mail Folder Pane.  The Tooltip for the Account Level says: "<Account Name> 
(0/0)".

The 0/0 is confusing to users. They think that there are no messages for this 
account.

Potential solutions:
1. Show the total number of read/unread messages for the entire account
2. Don't show anything.

UE Review - Remove the "(0/0)" and just show the Account Name. 

Comment 1

[jglick]

nsbeta3, priority 3 per UE Review

Comment 2

[selmer (gone)]

If we change the tooltip to say "Click on the INBOX to show messages" wouldn't 
we be killing two birds with one stone? Better usability, and no need to show 
accurate message count at the server level. 
Jen, as our UE rep, do you think this approach would clear things up for folks?

Comment 3

[selmer (gone)]

adding myself to cc

Comment 4

[kmurray1115]

Last two comments were from kmurray, using selmer's machine in triage. 

Comment 5

[jglick]

That seems pretty long for a tooltip and not really the place for that type of 
info. The confusion that you're trying to solve occurs when the user has already 
clicked on the account level and is not seeing anything in the Thread Pane. They 
would only see that tooltip if they purposely hovered over the account level.

Ultimately, I'd like to see: When the user clicks on the Account Level, the 
Thread Pane displays the folders for that account. Something similar to how OE 
(ouch)does it.  Or maybe some summary info about the account and a link to 
account settings to modify account stuffs.

I'd recommend leaving to Tooltip for the Account Level as <account name> for 
now.  And in a future release, adding the total number of read/unread (for the 
entire account. As suggested in a different bug though, a temporary improvement 
would be to have the following text in the Thead pane when an account is 
selected. "There are no messages available in this view. Select your Inbox, or a 
 specific folder, to see your messages."

Comment 6

[lchiang]

+ per mail triage to just remove the 0/0 from the tooltip.

Comment 7

[lchiang]

oops, I make a mistake.  this bug goes to mail6 bucket.

Comment 8

[scottputterman]

mail triage marking [nsbeta3-]

Comment 9

[scottputterman]

marking nsbeta3+ as agreed.  fix checked in.

Comment 10

[Ninoschka Baca]

Build 2000-09-21-12M18: NT4
Build 2000-09-21-04M18: Mac 9.04
Build 9/21, Build ID 2000091312: Linux 6.0
Verified Fixed. 

With the account level selected it displays <account name> and the thread pane 
is blank.