Crash Reporter not sending ANY files

RESOLVED DUPLICATE of bug 407748

Status

()

defect
--
major
RESOLVED DUPLICATE of bug 407748
11 years ago
10 years ago

People

(Reporter: ro9u3b46, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2009-07-07)

Reporter

Description

11 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.1) Gecko/2008070206 Firefox/3.0.1

Since I installed 3.0.1 I have had a number of crashes. I get the Crash Handler and I say send. Firefox restarts.

Today I viewed the about:crashes and saw "No Reports Sent." I viewed the Crash Reports folder and in Pending I have

[Wed 20 Aug 2008 02:52:03 PM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)
[Wed 20 Aug 2008 08:09:22 PM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)
[Wed 27 Aug 2008 09:29:01 PM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)
[Thu 28 Aug 2008 11:24:14 AM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)
[Thu 28 Aug 2008 05:01:00 PM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)
[Thu 28 Aug 2008 05:01:53 PM NDT] Crash report submission failed: problem with the SSL CA cert (path? access rights?)

I have a few more crashes than these so I assume (?) that some went through or some failed to report.


Reproducible: Always

Steps to Reproduce:
1. Firefox crashes
2. I click OK to send
3. Apparently not sent
Actual Results:  
see above

Expected Results:  
I should have a record of crash reports submitted

Besides not crashing :-),
crash reports should be submitted
Your system CA Certs are missing. The crash reporter is running outside of Firfefox and is using the system libs.
Do you use ubunto ?
Install the CA certs with the packetmanager
Reporter

Comment 2

11 years ago
Thank You for the quick reply.

I located a ca certificates package and I installed it.

It will be strange hoping for a Firefox crash so I can see it the problem is resolved.

Again Thank You.
Reporter

Comment 3

11 years ago
Further info . . .

Had three crashes - two no crash screen - last one report sent - success!

Now how do I get a whole lot of crash reports in the pending folder sent to Mozilla?

Searched forum could not find an answer only a lot of the same type of questions

Thanks for your help
The pending reports aren't transferred again, we have a bug for that.
  ro9u3b46   is this now totally working for you?
Whiteboard: closeme 2009-07-07

Updated

10 years ago
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 407748
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