453676 - Adding a folder or creating filter

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[admin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: 2.0.0.16 (20080708)

Thunderbird completely freezes at times when trying to create a new mail folder and doesn't respond at all when choosing Message>>Create Filter From Message. This function was working, but drop down menu disappeared on the filter creation screen, with just a collapsed box for folder options. When clicked on there is a drop down list of all folders, but no folder can be chosen. I uninstalled most of my add ons and reinstalled Thunderbird and restarted the computer and now I get the drop down list of folders but no response when clicked. When I try to make a new folder or right click the Create Filter From Message option Thunderbird often freezes and I have to use Task Manager to close as it won't respond at all.

Reproducible: Always

Steps to Reproduce:
1. Create Filter From Message
2. Try to create filter from drop down list of folders
3. No response or TB freezes altogether
Actual Results:  
as above

Expected Results:  
as described- no response or computer freezes

created a filter for selected message so that filter rule could be run on that message an all future messages from sender.

Comment 1

[Steve Simms]

You mentioned that you uninstalled most of your add-ons.  What happens if you uninstall all of them, or start with a fresh profile with no addons?

Comment 2

[admin]

could you tell me what you mean by starting with a fresh profile?

Comment 3

[Steve Simms]

How To Manage Profiles
http://www.mozilla.org/support/thunderbird/profile

Start the profile manager, create a new profile, and see if you can reproduce the bug that way.

Another thing you could try, that I forgot to mention last time, is starting Thunderbird in safe mode, and seeing if the problem persists:

http://kb.mozillazine.org/Safe_Mode_(Firefox)

Comment 4

[admin]

Safe Mode does work. Now I'm doing 'process of elimination' as I deactivate and then uninstall add ons.

Comment 5

[admin]

After much investigation restarting and rebooting I found the culprit: Timestamp 0.2.7

Thanks for the tips.

Comment 6

[Joshua Cranmer [:jcranmer]]

Bugs in extensions are not tracked here. Please contact the extension author regarding the bug.