454095 - Firefox has stopped working

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Andrew]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Every time i open firefox without fail it windows comes up with a message coming up with "Firefox has stopped working." this is apparently random.  I uninstalled all addons and tried in safemode but is still happens.  Twice i lost hours of valuable information. I hate ie so i hope this is fixed

Reproducible: Always

Steps to Reproduce:
1.Open Firefox
2.Work on something important
3.Bam it closes.
Actual Results:  
I am not being fuuny as this happens at random times I don't' know what i am doing wrong or what is wrong with the code but is is very frustrating.

Comment 1

[Steve England [:stevee]]

Does breakpad, the firefox crash reporter, ever appear? And if so, have you ever submitted your crash reports? about:crashes in the address bar will will list any you have

Comment 2

[Andrew]

I dont think so but if it did I always report crashes for anything. If this helps windows logged the crash and wrote this info:

Product
Firefox

Problem
Stopped working

Date
9/7/2008 9:50 AM

Status
More information available

Problem signature
Problem Event Name:	APPCRASH
Application Name:	firefox.exe
Application Version:	1.8.20080.4669
Application Timestamp:	486b7b35
Fault Module Name:	firefox.exe
Fault Module Version:	1.8.20080.4669
Fault Module Timestamp:	486b7b35
Exception Code:	c0000005
Exception Offset:	0042b95f
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	1033
Additional Information 1:	ae72
Additional Information 2:	74a76895108e697eb50fccf962b8d0fe
Additional Information 3:	1f44
Additional Information 4:	7a0249925ffaca8e7a60df1068ff742f

Extra information about the problem
Bucket ID:	836144380

Comment 3

[timeless]

Please read http://mversen.de/crash/

Comment 4

[Wayne Mery (:wsmwk)]

Andrew, 
Were you able to get a strack trace?
Do you run a firewall?
Is this is always a crash, and not a windows message in task manager or window title of "Firefox has stopped working."

Comment 5

[Andrew]

I have not been able to get a strack trace but I can try again if you want.  I am pretty sure it is windows telling me this not the firefox crash program. I do have a firewall running. Any other questions I will do what ever I can to help, thanks

Comment 6

[Annelize Rossouw]

My pc is about a month old and firefox have been working perfectly up to yesterday when I started getting the message: 'firefox has stopped working' and then closes down. I haven't changed my firewall or anything like that so I can't think why this only started happening now. Never experienced any problems with Firefox before. In fact, it's my favourite browser. Would rather not uninstall and install again as I've got loads and loads of bookmarks. Any other way to fix this problem?   [e-mail]

Comment 7

[Wayne Mery (:wsmwk)]

Andrew in comment #5
> I have not been able to get a strack trace but I can try again if you want.  I
> am pretty sure it is windows telling me this not the firefox crash program. I
> do have a firewall running. Any other questions I will do what ever I can to
> help, thanks

Andrew, http://mversen.de/crash/


Annelize, have you looked at http://www.snopes.com/business/bank/pinalert.asp and http://kb.mozillazine.org/Firefox_hangs

Comment 8

[Tyler Downer [He/Him]]

@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://quality.mozilla.org/bug-writing-guidelines. You should also use a recent version of Firefox, from http://www.getfirefox.com.