454220 - Emails can be delayed for several hours

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Paul Johnson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Thundebird 2.0.0.16

Although most emails are coming through almost immediately, several emails we receive during the day can arrive several hours after they have been sent.

The time that is displayed on the email will be the original time and therefore when arriving in the inbox will appear in chronological order from time sent.

For instance, an email sent at 13:25 might arrive at 16:44. It will display 13:25 and appear in the inbox at this time even though it is over an hour late.

We have contacted our service provider who have the original time logged as when it should arrive at the computer and believe this to be a fault with the individual computer.

Reproducible: Sometimes

Steps to Reproduce:
1. Unable to reproduce as sent from different computers and email address.
2.
3.
Actual Results:  
n/a

Expected Results:  
n/a

Comment 1

[Nikolay Shopik]

IMAP, POP3?
Could you attach example of such mails? especially headers

Comment 2

[Magnus Melin [:mkmelin]]

That's normal behavior. "Date" is when the mail was finished/sent, uses the system time of the mail author. 

On trunk (3.0 alpha/beta builds) you can also enable the "Received" column, which will tell you when it got received instead.

->INVALID

Comment 3

[Paul Johnson]

The problem is not the date, the problem is the fact that the emails are coming in several hours later.

I mentioned the date to illustrate that we know that they have come in later than when they were sent.(In reply to comment #2)
> That's normal behavior. "Date" is when the mail was finished/sent, uses the
> system time of the mail author. 
> 
> On trunk (3.0 alpha/beta builds) you can also enable the "Received" column,
> which will tell you when it got received instead.
> 
> ->INVALID

(In reply to comment #1)
> IMAP, POP3?
> Could you attach example of such mails? especially headers

It's POP3. I will attach an email the next time I get one.