455825 - Unable to print shipping labels thru paypal

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[hubel]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Hi,
I am unable to print PayPal shipping labels (labels come out blank)when I use Firefox to access the PayPal site. The problem seems to coincide with the recent upgrade of Firefox. I am able to print the labels using Explorer, although needless to say, I prefer not to use it. I will write to paypal also in case it is their problem.

Reproducible: Always

Steps to Reproduce:
1.Log into Paypal
2.enter shipping info
3.click the "print label" button



The labels do appear on screen, but print blank. The label says "Powered by Pitney Bowes."

Comment 1

[Daniel Holbert [:dholbert]]

/me gets Gavin to send me money, to see if I can confirm this...

Comment 2

[Daniel Holbert [:dholbert]]

Hubel: Is this with UPS or USPS shipping labels?

Comment 3

[Daniel Holbert [:dholbert]]

Attachment: zipped up save of shipping label

Here's a zip of a saved shipping-label-webpage, for USPS. (with names/addresses  written over in blue ink & replaced in the HTML)

This prints fine for me, using both Firefox 3.0.4 and my mozilla-central nightly:
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.4) Gecko/2008111318 Ubuntu/8.10 (intrepid) Firefox/3.0.4
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1b3pre) Gecko/20081202 Shiretoko/3.1b3pre

So, looks like this is WFM, but I'm going to check on Windows first to make sure it works there too.

Comment 4

[Daniel Holbert [:dholbert]]

WFM on Windows Vista, too (both with the attached zipped testcase, and with reprinting the label on Paypal's site)

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

Perhaps the email that Hubel sent to Paypal (as mentioned in Comment 0) prompted them to fix something broken on their end.

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