455950 - Will not take my password,takes several tries to download my emails

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Jerry Qualls]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: version 2.0.0.16 (20080708)

When I click "get Mail" i get a error message saying the sending of my password did not go through. It will not store my password and takes about 4 or 5 tries of closing Thunderbird out and reopening it to get it to where I can get my messages.

Reproducible: Always

Steps to Reproduce:
1.click get mail
2.close out error messages
3.click get mail

Comment 1

[Tyler Downer [He/Him]]

This does not sound like an issue with Thunderbird. You can visit http://www.mozilla.org/support/thunderbird/ for technical support. also, try in Safe Mode, and check your client and server are properly set up.

Comment 2

[Matthias Versen [:Matti]]

Which email provider ?
Did you get this always with this email provider or did it started some time later ?

This looks like the server is responding with a login error (username password worng).
Thunderbird clears the stored password in such a case.

Comment 3

[Jerry Qualls]

Still have same problem, sending of password did not succeed, mail server responed that authencation failed.

Comment 4

[Tyler Downer [He/Him]]

@Jerry, can you please follow the steps in comment #1 and comment #2, and answer all questions fully.

Comment 5

[Matthias Versen [:Matti]]

Please follow this instructions and generate a pop3 log:
https://wiki.mozilla.org/MailNews:Logging
You can attach the log here.

Comment 6

[Wayne Mery (:wsmwk)]

=> incomplete due to no response to suggestion.
if you still see problem feel free to add information.