cannot log into my KLM airmiles account. This works with FireFox 2

RESOLVED INVALID

Status

()

Firefox
General
RESOLVED INVALID
9 years ago
9 years ago

People

(Reporter: martin alabaster, Unassigned)

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Firefox Tracking Flags

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(1 attachment)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2

Web page returns 

Cannot Complete Request

klm.com uses an invalid security certificate.

The certificate is only valid for <a id="cert_domain_link" title="www.klm.com">www.klm.com</a>.

(Error code: ssl_error_bad_cert_domain)


Reproducible: Always

Steps to Reproduce:
1. Enter airmiles member number
2. Enter airmiles password
3. Click on login button
Actual Results:  
Blank Web page returns 

Cannot Complete Request

klm.com uses an invalid security certificate.

The certificate is only valid for <a id="cert_domain_link" title="www.klm.com">www.klm.com</a>.

(Error code: ssl_error_bad_cert_domain)


Expected Results:  
Display security alert for certificate and offer to continue

Exlporer takes me to https://secure.klm.com/travel/gb_en/index_jffp.htm?BV_SessionID=@@@@1757516581.1222333712@@@@&BV_EngineID=ccciadeffeiegjgcefecekedgfndgij.0?forwardurl=/gb_en
This sounds like the website's certificate is set up wrong so Firefox is protecting you from possible badness. Does going to www.klm.com work (rather than just klm.com) ?
There are 2 different bugs.
If you follow this link in this bug header from their page, then this is a issue on their side. The certificate is only valid for www.klm.com and not klm.com as used in your link. If you use a bookmark for this link then please change your bookmark.

The other problem is that you can not seem to be able to add an exception.
Do you get a popup with this error or do you get a error page ?
Can you add an exception in the Firefox safemode : http://kb.mozillazine.org/safe+Mode ?
(Reporter)

Comment 3

9 years ago
Re: Comment 1. Yes www.klm.com works
Re; Comment 2. I get an exclamation mark icon Page Load error with the message I posted before plus the standard troubleshooting screen with 

Let's try to troubleshoot the problem:
    *                 Check Internet connection: Your Internet connection seems to be working.

    * 		Try to perform some diagnostic tests: www.klm.com  buttons 

I shall stick to a changed bookmark until KLM change the page AGAIN
Created attachment 340342 [details]
Screenshot

This is a screenshot from Firefox 3.0.2 and you can add an exception there.
(Reporter)

Comment 5

9 years ago
Yes, the add exception screen appears in safe mode
Then of of your extensions is hiding the exception dialog.
You should disable them one by one in tools/addons.
If you have YSlow installed i would start with that extension.

I will mark this invalid.
The security complain is valid (certificate is only valid for klm.com and not www.klm.com) and the exception dialog problem is caused by an addon.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INVALID
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