Closed Bug 457639 Opened 14 years ago Closed 5 years ago
after installing Windows XP SP3, unable to print in Thunderbird and Firefox when using non-admin account
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:184.108.40.206) Gecko/20080829 Firefox/220.127.116.11 Build Identifier: 18.104.22.168 (20080914) This occurred in Thunderbird 22.214.171.124, Firefox 126.96.36.199 and Firefox 188.8.131.52 only after installing Servicepack 3 for Windows XP Professional. It occurred only when using a Windows login without admin privileges. When I open a print preview and click the "Print..." button, the hourglass appears, but nothing else happens. When I try to close the window, a dialog appears telling that the application does not respond. The problem has not occurred again since I uninstalled SP3. Reproducible: Always Steps to Reproduce: 1. Log in to Windows XP Professional SP3, using an account without admin privileges. 2. In Thunderbird, select any message (or web page in Firefox) 3. Open print preview (appears normal) 4. Click "Print..." Actual Results: Hourglass appears; nothing is printed. Expected Results: Message or web page printed Printing worked from other applications (Internet Explorer 7 or VSlick Editor, e.g.)in a non-admin account with Win XP SP3 installed.
Moving to a core component for better triage as this happens with both Thunderbird & Firefox. However I suspect this is more an issue with Windows XP SP3 rather than Firefox/Thunderbird.
Component: General → Printing
Product: Thunderbird → Toolkit
QA Contact: general → printing
Version: unspecified → 1.8 Branch
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.