Endless loop of update failures; Then XULRunner Platform error;




11 years ago
8 years ago


(Reporter: ray, Unassigned)


1.9.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [closeme 2010-05-28])



11 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)
Build Identifier: 2008092414

The automatic update failed to a state where it endlessly loops. It starts and after reaching about 20% of the progress bar it crashes and restarts itself. This can't be stopped. When you start the Mozilla Firefox again while this is going on another Message will pop up: 
Error: Platform version '' is not compatible with 
minVersion >=
maxVersion <=

Reproducible: Didn't try

Steps to Reproduce:
1. i 
2. don't 
3. know
Actual Results:  
Update defunct.

Expected Results:  
Fine Update as usual.

Comment 1

10 years ago
The Firefox installation is broken. A reboot does not recover from this by itself. I guess i'll have to reinstall manually.

Comment 2

10 years ago
(In reply to comment #0)

I had the exact same error with the updates from 3.0.2 -> 3.0.3 and 3.0.3 -> 3.0.4. Had to use IE to acess mozilla.org and reinstall each time.
Component: Installer → Application Update
Product: Firefox → Toolkit
QA Contact: installer → application.update
Version: unspecified → 1.9.0 Branch
does update still crash/fail?
Whiteboard: [closeme 2009-12-20]

Comment 4

9 years ago
(In reply to comment #3)
> does update still crash/fail?

Yes, afraid so. Have just had to manually update to 3.5.6, and it's been failing at every stage in between.

Comment 5

9 years ago
well, let's see if you can get a stack trace from the 'crash' using windbg:


please _attach_ it to this bug, there are two apparent problems:
1. the updater crashes
2. the updater managed to leave things in a bad state

#1 interests me more than #2.

to investigate #2, you'd use sysinternals.com's procmon to create a log of just firefox and the updater applications (zipped attachment).

you should probably do this too.


9 years ago
Whiteboard: [closeme 2009-12-20]

Comment 6

9 years ago
Please update if you are able to still reproduce the issue. If yes, Please attach the crash stack as mentioned in comment 5.
Whiteboard: [closeme 2010-05-28]

Comment 7

9 years ago
Apologies. I became frustrated at having to manually update each time, and uninstalled Firefox, switching to Chrome.

I've now reinstalled Firefox, and if the issue arises again I'll get the crash stack for you.
Marking as WFM per comment 7.
Please reopen if it occurs again using 3.6.13 or higher and a clean profile.
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME
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