458359 - Firefox 3.0.3 crashes when BBC Radio world service player is activated for World Today

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[Richard McCandless]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

When I go to BBC Radio's World Today site and click Listen, Firefox 3.0.3 crashes and must be restarted. The player does function in Internet Explorer, though. 

Reproducible: Always

Steps to Reproduce:
1. go to http://www.bbc.co.uk/worldservice/programmes/world_today.shtml
2. click Listen
3.
Actual Results:  
The window for BBC's radio player opens, then Firefox crashes. 

Expected Results:  
A BBC radio player window should open and buffering should begin, then the audio should play.

Comment 1

[Mats Palmgren (inactive)]

Which version of the RealPlayer/Helix plugin are you using?
(load about:plugins in the location bar to find it)

Comment 2

[Richard McCandless]

These are all listed in the list that appears in response to about:plugins --

RealJukebox NS Plugin

    File name: nprjplug.dll
    RealJukebox Netscape Plugin

RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

    File name: nppl3260.dll
    RealPlayer(tm) LiveConnect-Enabled Plug-In

RealPlayer Version Plugin

    File name: nprpjplug.dll
    6.0.12.46

If one or more of these is causing the failure, do tell me. Thanks.

Comment 3

[timeless]

tools, add-ons, plug-ins, disable them. tell us if the crash goes away and if so which plug-in is the culprit (it should be the last one you listed).

Comment 4

[Jo Hermans]

no response in a long time, not enough data to go on

see <https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report>