458382 - CNN Live video Audio Problem

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[pchegoor]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

Whenever I try to open a CNN Live video ,the audio is inaudible for about 15-20 secs and then is audible .The video seems to play fine.The Problem is just with the Audio.The CNN Live video (streaming) (as opposed to a regular video on CNN) opens up as Pop Window.This audio problem also happens when i try to swtich the video to Fullscreen from normal screen and vice versa.This Problem happens even in FF 3.0.3 Safe Mode.This audio problem is however not present in IE 7.

Reproducible: Always

Steps to Reproduce:
1.Go to www.cnn.com
2.Click on any CNN Live Video
3.
Actual Results:  
Audio inaudible for 15-20 secs initially and also when switching from Normal Screen to Fullscreen and vice versa.

Expected Results:  
There should not be any audio interruption .

Happens in FF 3.0.3 Safe mode also.

Comment 1

[Matthias Versen [:Matti]]

Firefox 3.0.3 can not play audio or video itself.A Plugin is used and in most cases this is flash. Please add the used flash plugin version (from about:plugins) in the bug.

Can you please tra Flash10 beta :
http://labs.adobe.com/downloads/flashplayer10.html ?

Comment 2

[pchegoor]

Here is the 

Shockwave Flash
These are details of the Flash on my PC:


    File name: NPSWF32.dll
    Shockwave Flash 9.0 r124

MIME Type 	 	          Description        Suffixes   Enabled	        
application/x-shockwave-flash 	Adobe Flash movie 	swf 	  Yes
application/futuresplash 	FutureSplash movie 	spl 	  Yes




(In reply to comment #1)
> Firefox 3.0.3 can not play audio or video itself.A Plugin is used and in most
> cases this is flash. Please add the used flash plugin version (from
> about:plugins) in the bug.
> 
> Can you please tra Flash10 beta :
> http://labs.adobe.com/downloads/flashplayer10.html ?

Comment 3

[Wayne Mery (:wsmwk)]

Do you still see this problem using the most recent versions of all components (application, plugins and add-ons)?

If you do not, please close the bug with resolution set to WORKSFORME. If problem was caused by add-on or non-mozilla code please use INVALID resolution.
If you do still see the problem, please comment in the bug.

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.