Closed Bug 458669 Opened 16 years ago Closed 14 years ago

Cant resume paused download

Categories

(Toolkit :: Downloads API, defect)

Product:
Toolkit
Component:
Downloads API
Version:
1.9.0 Branch
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: kh2456, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

if i pause a download and try to resume it, the download will always will be "failed". sometimes all my downloads stop like they are frozen and are somewhat like in a zombie mode and they never resume. 

Reproducible: Always

Steps to Reproduce:
1.download
2.pause\resume
3.fail
Actual Results:  
it failed

Expected Results:  
failure

please fix this annoying bug
Please test this in safe mode (http://support.mozilla.com/en-US/kb/Safe+Mode). Also, do you have any anti virus programs installed?
thanks for replying. i ran in safe mode and it still does the same thing. after trying to resume a paused download i get this message:C:\Users\Kyle\Downloads\..... could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

Yes i do have avg anti virus, this has been happening to me ever since i got firefox 3.
(In reply to comment #1)
> Please test this in safe mode (http://support.mozilla.com/en-US/kb/Safe+Mode).
> Also, do you have any anti virus programs installed?

thanks for replying. i ran in safe mode and it still does the same thing. after
trying to resume a paused download i get this
message:C:\Users\Kyle\Downloads\..... could not be saved, because the source
file could not be read.

Try again later, or contact the server administrator.

Yes i do have avg anti virus, this has been happening to me ever since i got
firefox 3.
Please try in a new profile, and disable your anti-virus.
For me it was enought to disable anti-virus. I use Vista and Firefox 3.0.4
@Reporter, can you disable you anti-virus and try this bug again?
(In reply to comment #6)
> @Reporter, can you disable you anti-virus and try this bug again?

As of this time i do not have an antivirus on my computer and windows defender is also disabled. The paused downloads still will not resume.
(In reply to comment #5)
> For me it was enought to disable anti-virus. I use Vista and Firefox 3.0.4

Now I tried again. Disabling F-secure anti-virus has no effect. But seems to depend from the site! Maybe the problem is protocol based, like https or ftp or http. I do not have time to do more tests.
i am also using windows vista so that might be part of the issue
(In reply to comment #9)
> i am also using windows vista so that might be part of the issue
Actually it happens also in XP, that is in bug #463556
not critical. please see https://bugzilla.mozilla.org/page.cgi?id=fields.html#importance
Severity: critical → normal
Now I looked the problem more and I found that it is a terrible case.
It seems to be site-specific.

On site http://trumpetti.atm.tut.fi/gentoo/releases/x86/2008.0/livecd/
I was able to continue download and I cannot on site:

http://www.adventist.org/beliefs/church_manual/index.html

Please try to download the Seventh-day Adventist Church Manual as a PDF, and make a pause and resume. That makes an error.

For me it was harder to find a site that makes an error than a site that makes.
(In reply to comment #11)
> not critical. please see
> https://bugzilla.mozilla.org/page.cgi?id=fields.html#importance

what do you mean not critical? Loss of DATA/crashes. It is defiantly critical
I mean a download which can be rerun without using pause (i.e. has a workaround) is not dataloss. dataloss is data which is gone/destroyed and cannot easily be recovered.  no one has mentioned crash.
Version: unspecified → 3.0 Branch
I tried that with Firefox 3.0.10 and nothing has been changing. The bug still exist.
I ses no problem with Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090603 Minefield/3.6a1pre (.NET CLR 3.5.30729) ID:20090603045425. You have created a new profile?
For that I make a new user in my Computer and checked that the bug still exist. 

Did you really try to repeat that bug with a site that has that problem? Here is a link to a suitable site.

http://www.adventist.org/beliefs/church_manual/index.html

Previously I have writen more about that.
And actually my build is Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

It differs from your build.
Yes, I did try to reproduce with that actual link. My build is the latest trunk (ftp://ftp.mozilla.org/pub/firefox/nightly/latest-mozilla-central/)build of Firefox. Please try downloading it, creating a new FIREFOX profile, http://support.mozilla.com/kb/Profiles (not the same thing as an XP user profile)and try. There may be something that has changed in this build.
I did what you want, and still get that error.

I actually mean that file mentioned below. 

http://www.adventist.org/beliefs/church_manual/Seventh-day-Adventist-Church-Manual-17th-edition.pdf

If you open the link I provied before, you will see a page where you can download that file.

http://www.adventist.org/beliefs/church_manual/index.html

The error message is alltime the same. I replaced my username with xxxx.

C:\Users\xxxx\Downloads\Seventh-day-Adventist-Church-Manual-17th-edition.pdf.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator.

And I cannot use more time for that bug now. Testing takes too much time.
Ilari, I am using the link you provided, as well as dozens of other downloads that I do a day. It kinda seems like it could be something on the sever's end, please contact them.
Now I can continue about that. Well, it is sure, that server has something to do with that. I have tried that feature on several sites, and most of them have no problems. This has. I also tried pause loading on Opera, and it works.

I do not know why I cannot pause download on that site, but you can. I am not the only one who has that problem. It would be nice to know how many people has this problem, and why some has this problem, but it seems that only you are intressed about that.

I tried that on the latest browser for me, and nothing changed. Version information is below.

Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) 

And actually this bug is not a big problem for me.
Ilari, please try build from ftp://ftp.mozilla.org/pub/firefox/nightly/latest-mozilla-central/
Component: General → Download Manager
Product: Firefox → Toolkit
QA Contact: general → download.manager
Version: 3.0 Branch → 1.9.0 Branch
Quoting ctalbert
I wonder if this might be some kind of line issue, or some kind of network latency issue"
Well, I am not so intressed to testing with minefield, but I tried with new Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 (.NET CLR 3.5.30729)

And I still get the bug. Yes, I know that I am one of those few that have that problem.
I tested that issue on the current version and I noted that issue still exist. Version information is below. This is issue still exist. Actually that is not a problem, because that happens only few sites. And I know that error will not exist in many places. At least now I get proper descreption about error. Because I am using a finnish version (shorted fi) message is in finnish. It say something that partial file ending .part (like manual.pdf.part) cannot be saved because source file cannot be readed. Message is stupid because partial file is located on my computer, not on host. And Firefox should read the real source file.

I know that bug is hard to verify because that happens only in some users computes. But it is quite clear that same bug exist in both Vista and XP, and it would be nice that this bug would be marked to exist in XP and Vista (and marked maybe in Windows 7) and the other raports would be marked dublicates of this. Or stared a new bug with correct and short descreption.

Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

As I said earlier this bug is not a personal problem to me. I just want that to be marked correctly.
That still exist on the latest version:

Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 (.NET CLR 3.5.30729)

And error is the same as in the previous version (and not the same as in orginal report.)

When downloading file:

http://www.adventist.org/beliefs/church_manual/Seventh-day-Adventist-Church-Manual-17th-edition.pdf

I still get an error message telling:

Tiedostoa C:\Users\ilarih\Desktop\Seventh-day-Adventist-Church-Manual-17th-edition.pdf.part ei voitu tallentaa, koska lähdetiedostoa ei voitu lukea.

Yritä myöhemmin uudelleen tai ota yhteyttä palvelimen ylläpitäjään.

And note that Firefox is trying to download wrong file, orginal file is not ending with part! I feel mixing files is reason to that error.
The link that I provided earlier won't work anymore. I tried that:
http://www.adventist.org/assets/Church_Manual_Session_Minutes_Version.pdf

And all works! So the bug seems to be corrected in my version that is:

Mozilla/5.0 (Windows; U; Windows NT 6.0; fi; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 (.NET CLR 3.5.30729)

And I used Windows Vista.

Of course it is possible that something else has changed and because of this the problem is gone. But it would be too hard to test with old Firefox. Especially because nobody else seems to care about that.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
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