Create a Contact Us webform

VERIFIED FIXED in 3.0

Status

P1
normal
VERIFIED FIXED
10 years ago
7 years ago

People

(Reporter: alix, Assigned: graphicsguru)

Tracking

unspecified

Details

(URL)

Attachments

(1 attachment)

(Reporter)

Description

10 years ago
Create a "contact us" form that will route questions appropriately. 

If logged in, the members' sfx username will automatically be filled in, as well as their name and email address.
If not logged in, the users should enter a name and email address so we can get in touch with them.

In addition, there should be a pull-down menu to route the question/comment to the appropriate group. It should be possible for a vanguard user to edit those options and the email addresses the message should be routed to.
- Spreadfirefox support 
- Affiliates
- Logos, trademarks
- Events 
- Press 
- Other

Finally, there should be a message field (with subject)
(Reporter)

Updated

10 years ago
Priority: -- → P1

Updated

10 years ago
Assignee: nobody → paul

Comment 1

10 years ago
Hi Alix,

I have setup the webform on spreadfirefox (unpublished).

http://www.spreadfirefox.com/contact-us
http://www.spreadfirefox.com/node/3199/edit/components

Please reopen the ticket if you need any further assistance.
Status: NEW → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED
Is someone going to publish these?
(Reporter)

Comment 3

10 years ago
I still need to update the text etc. Will let you know when it's ready to publish.

Comment 4

10 years ago
Hi there:  Edits from Alix and myself:

*Redirect email should be:  sfx-admins@mozilla.org (I will do this)
*Add description (in lieu of "Contact us"): Need some help or have a question or suggestion?  Please fill out the form to contact the Spread Firefox team and we'll get back to you!  If you have any Firefox-related support questions, please visit Mozilla's community-supported help site [http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page]. (I will do this)
*Copy under "username field":  Please change "spreadfirefox" to "Spread Firefox"
*Please change: "Spreadfirefox support" to "Spread Firefox support"
*Please change: "Logos, trademarks" to "Logos & trademarks"
*Add these two options:
**My account
**Campus reps

Thanks!

Updated

10 years ago
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
(Assignee)

Comment 5

10 years ago
@ Paul I just made all the changes for Mary as she asked here and  via email.

with the exception of all form selection in order for me to set it up I had to have a new email for each selection on the email forum

and I did change the contact root email to sfx-admins@mozilla.org 

" I am not sure if it cc to sfx-admins@mozilla.org ? "


sfx-admins@mozilla.org|Spread Firefox support
affiliates@mozilla.com|Affiliates
jslater@mozilla.com|Logos & trademarks
mary@mozilla.com|Events 
drolnitzky@mozilla.com|Press 
admin@spreadfirefox.com|Other
jamey@spreadfirefox.com|My account
sfx-admins@mozilla.org|Campus reps

I just sent out a test from email to Mary to see if it goes to mary@mozilla.com and sfx-admins@mozilla.org and a email to jamey@spreadfirefox.com|My account to see if it also goes to sfx-admins@mozilla.org

@ Mary if we need do it this way all emails can be changed

Comment 6

10 years ago
Hey there:  I got those emails.  This is great -- a few changes:

mary@mozilla.com|Events ---> events@mozilla.com
drolnitzky@mozilla.com|Press --> press@mozilla.com
admin@spreadfirefox.com|Other ---> sfx-admins@mozilla.org
sfx-admins@mozilla.org|Campus reps --> campusreps@mozilla.com 

Thanks -- this is great that it will be so streamlined.

Comment 7

10 years ago
Thanks Jamey :-)

Coming to this shortly ..
(Assignee)

Comment 8

10 years ago
sfx-admins@mozilla.org|Spread Firefox support
affiliates@mozilla.com|Affiliates
jslater@mozilla.com|Logos & trademarks
events@mozilla.com|Events 
press@mozilla.com|Press 
 NEW A NEW email for this one mary admin@spreadfirefox.com|Other  
jamey@spreadfirefox.com|My account
campusreps@mozilla.com|Campus reps

Comment 9

10 years ago
All changes look to have been made. I have taken out the "My account" which was there for testing purposes only.

Can i clarify if i need to add the line..
admin@spreadfirefox.com|Other  

Best, Paul
(Assignee)

Comment 10

10 years ago
@paul you want me to change back the Authoring information if so what username ?

Comment 11

10 years ago
I'll leave that decision to Mary.

Comment 12

10 years ago
Hey there:  Actually, the email address for "Other" should be
"sfx-admins@mozilla.org".  admin@spreadfirefox.com is still the "from" address
for everything :) 

I am not sure what you mean by the authoring info being changed...

Comment 13

10 years ago
I can't see an "Other" option at the present time.

Please see screenshot with regards to authoring

Comment 14

10 years ago
Created attachment 351972 [details]
screen shot with regards to authoring

Comment 15

10 years ago
Paul:
I found the authoring section, but not sure about it's relevance.  Is it something the user sees in the email or just for our internal purposes?

Jamey:
- E-mail from address: This needs to be admin@spreadfirefox.com vs. the new sfx-admins@mozilla.org
- "Other" option:  Can you add this back in?  Seems to have disappeared.

Thanks!

Comment 16

10 years ago
Hey Jamey and Paul:  Checking in here.

Paul:  can you clarify the authoring section (comment #15)
Jamey: can you make those two changes above?

Thanks!
(Assignee)

Comment 17

10 years ago
@Mary  this is what I have 
admin@spreadfirefox.com|Spread Firefox support
affiliates@mozilla.com|Affiliates
jslater@mozilla.com|Logos & trademarks
events@mozilla.com|Events 
press@mozilla.com|Press 
jamey@spreadfirefox.com|My account
campusreps@mozilla.com|Campus reps

@Paul 
do you want me to change 
E-mail to address: Webform mail settings
E-mail to address: from sfx-admins@mozilla.org to admin@spreadfirefox.com

Comment 18

10 years ago
Hi Jamey:  We also need "Other" and that can direct to sfx-admins@mozilla.org.

"Email from" should be admin@spreadfirefox.com.

Thanks!
(Assignee)

Comment 19

10 years ago
admin@spreadfirefox.com|Spread Firefox support
affiliates@mozilla.com|Affiliates
jslater@mozilla.com|Logos & trademarks
events@mozilla.com|Events 
press@mozilla.com|Press 
sfx-admins@mozilla.org|Other
jamey@spreadfirefox.com|My account
campusreps@mozilla.com|Campus reps

@ mary this work ?

Comment 20

10 years ago
(In reply to comment #16)
> Hey Jamey and Paul:  Checking in here.
> 
> Paul:  can you clarify the authoring section (comment #15)

Allows you control who the post is attributed to .

> Jamey: can you make those two changes above?
> 
> Thanks!
(Reporter)

Comment 21

10 years ago
(In reply to comment #19)

Hi Jamey, just one correction:

> admin@spreadfirefox.com|Spread Firefox support

should be

sfx-admins@mozilla.org|Spread Firefox support

admin@spreadfirefox.com will remain the site's "From" address. The contact form is intended to quickly triage the incoming requests and also limit the spam we're getting on those addresses (which is why we're using a form instead of publishing the addresses directly).

Thanks!
(Assignee)

Comment 22

10 years ago
please confirm mary Ill make all the changes you need

we can not have duplicate emails on the setup module

with this module 

if I have 2 sfx-admins@mozilla.org
sfx-admins@mozilla.org        |Spread Firefox support

sfx-admins@mozilla.org        |Other

only 1 will show on the "Contact Us webform page"

Comment 23

10 years ago
Ah - I understand now.  Alix had a great idea -- let's combine Spread Firefox support and other.

So: 

Support and other inquiries | sfx-admins@mozilla.org

Thanks!
(Assignee)

Comment 24

10 years ago
OK seen here http://www.spreadfirefox.com/contact-us

Support and other inquiries
Affiliates
Logos & trademarks
Events
Press
My account
Campus reps

Comment 25

10 years ago
Great - this looks good.  To confirm: does the sfx-admins@mozilla.org get all the submitted contact forms so we can make sure stuff is getting followed up on?  Or is it just the "Support and other inquiries"?

Alix:  Where was the "Contact Us" link going to live on the site?

Thanks for all the work!
(Reporter)

Comment 26

10 years ago
It would be good to have it in the site-wide footer as well as in the FAQ since it's typically the 2 places where people look for "Contact Us".

Comment 27

10 years ago
Hi Jamey:  Do you have the ability to update the footer?

If so, can you move this content down just a tad:

Spread Firefox is built on the Drupal open source content management platform as Mozilla's official community marketing site.
Special thanks to Glaxstar & GraphicsGuru for the donation of software development & graphics design services.

Mozilla®, Firefox® and the Mozilla and Firefox Logos are registered trademarks of the Mozilla Foundation. For licensing and usage guidelines, please see the Mozilla Trademark Policy.

Can you then add the following links above it?

"Contact us"
"Logos" [Link to http://www.mozilla.com/en-US/about/logo/]
"Buttons" [Link to affiliate page] 
"FAQ"
"Download Firefox" [http://www.mozilla.com/en-US/firefox/}
"Firefox Support" [http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page]
"Mozilla Store" [http://store.mozilla.org/]

Thanks so much!
(Assignee)

Comment 28

10 years ago
@ Mary footer has been updated -Jamey

Comment 29

10 years ago
Hey Jamey:  Thanks for doing that.  I got three emails this morning to the sfx-admins alias with the subject:  Form submission from: [title].

It was regarding affiliates, but David never got the email.  Is there any way to tell if the sender had selected "affiliates"?

Also, can the email generate the same subject that a user submits vs. Form submission from:?  It would be more useful in identifying these emails and making sure they get answered.

Thanks!

Comment 30

10 years ago
P.s. it looks like the sender just used the "Support and other inquiries" option so please disregard the first part of my comment above.

Thanks!

Comment 31

10 years ago
Hey there:  We seem to be getting three copies of each incoming email.  Can someone check into it?

Thanks!

Updated

10 years ago
Assignee: paul → jamey
this contact form is live, http://www.spreadfirefox.com/contact-us

so is this bug now for the three incoming emails?  If so, we can change the title this time, but in the future it would be awesome if we could close this bug when the created form was launched, and file a new one for continuing problems.

Thanks!
Are we still getting multiple copies of Contact Us submissions?

Comment 34

10 years ago
Yep - I will start a separate bug.

The remaining contact form issues are:

- need a new category added - "Marketing Ideas" - which I can do.
- 3 copies of each email come in.
- Still can't submit a comment if you're not logged in despite permissions being reset so you can do so.
Ok, closing this bug.  I've got bug 478825 on file for a making a better, working contact us form.  I'll include the new category in that bug.
Status: REOPENED → RESOLVED
Last Resolved: 10 years ago10 years ago
Resolution: --- → FIXED
Target Milestone: --- → 3.0
Product: Websites → Websites Graveyard
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