459520 - freshly-reset passwords often don't work on the passwordreset page

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Pascal Chevrel:pascalc]

Guillermo Movia's LDAP password was never communicated to him (see bug #404903), please reset it and send him : [e-mail]

thanks

Comment 1

[Reed Loden [:reed]]

--> Server Operations, as this is an IT issue

Comment 2

[Dave Miller [:justdave]]

Password reset has been initiated.  He should have an email with instructions for completing the password reset.

Comment 3

[Guillermo Movia [:deimidis]]

Yes, I had the email and change my password. But now i have this problem: the system to change the password accept the «¡» (opening exclamation mark) but the web services don't accep it. I couldn't log in again to reset the password now.

Thanks

Comment 4

[Pascal Chevrel:pascalc]

reopening, the password Guillermo provided does not allow him to connect to web apps that use LDAP authentification, including the password resetting web app. His password should be reset again.

Comment 5

[Dave Miller [:justdave]]

Which web services don't allow it?  Those would be what we need to fix probably.

Comment 6

[Guillermo Movia [:deimidis]]

Dave, like i wrote in #3, i couldn't use any services. I suppose that the problem is that i use a non-aschii character (Verbatim login says something about it).

Comment 7

[Dave Miller [:justdave]]

But everything we have is supposed to allow that stuff.

So Verbatim is one of them...

Comment 8

[Guillermo Movia [:deimidis]]

This is the error i have in Verbatim login: UnicodeEncodeError: 'ascii' codec can't encode character u'\xa1' in position 3: ordinal not in range(128)

In the other services (like in th resettng web app) it continue to ask me for the user and password

Comment 9

[Guillermo Movia [:deimidis]]

I found this for the Verbatim error. I suppose that this answer is only valid for Verbatim, that use Python, but maybe it's something similar with the other web services. http://trac.edgewall.org/wiki/UnicodeEncodeError

Comment 10

[Mark Smith [:xb95]]

Looks like justdave was working on this.

Comment 11

[Dave Miller [:justdave]]

No, I wasn't.  This is either Aravind or Oremj because it has to do with the new LDAP auth stuff.  That's why I left it in the queue and CCed both of them.

In the meantime this isn't helping Guillermo get any work done (I figured someone would grab it faster than that).  I just reset his password, but the bug still remains that Verbatim and the password reset app are broken with the current password requirements.

Comment 12

[Dave Miller [:justdave]]

The new password I just reset him to didn't work.  I reset it a second time and that one did.  I didn't keep a copy of what it reset it to the first time, but there's definitely something wrong with the paswordreset tool, too...

Comment 13

[Guillermo Movia [:deimidis]]

Just for the records, the first reset (that didn't work) was uu8uTie

Comment 14

[Dave Miller [:justdave]]

Do you still have the email?  The generated passwords it does for the resets are always 8 characters, the one you just gave was only 7.

Comment 15

[Guillermo Movia [:deimidis]]

This is the copy/paste of the email:

 Hi,

                               Your current LDAP password is set to: uu8uTie"
                               Instructions to change your password are at
                               https://ldap.mozilla.org/passwordreset/.  Please change it ASAP.
                               This will be your password for all applications that auth off LDAP.

                               Thank you,

                               SysAdmins.

Comment 16

[Dave Miller [:justdave]]

Ah, that quote mark at the end was actually part of the password.

Comment 17

[Dave Miller [:justdave]]

A possible idea for the password reset mail

    Your current LDAP password is set to --> uu8uTie" <--

Or something like that, to make it more obvious that all of the characters are part of the password.

Comment 18

[Jeremy Orem [:oremj]]

Added Dave's suggestion.