460502 - The email inspector program 'Mailwasher' cannot recognize 'Shredder' as an email client

Status: VERIFIED INVALID

(Thunderbird :: General, defect)

Description

[kurt rosenfeld]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: 

The email inspector program 'Mailwasher' cannot recognize 'Shredder' as an email client to be opened for the download of selected emails,(nor 'Mozilla Shredder). However, Mailwasher recognizes 'Mozilla Thunderbird'. I do not know how important this is to you.


Reproducible: Always

Steps to Reproduce:
1.in Mailwasher select Tools > General Options
2.click the 'Specify' Button to enter the name of your email client
3. Attempt to go to the email client
Actual Results:  
Mailwasher refused

Expected Results:  
'Shredder' and 'Thunderbird' should both be accepted

Comment 1

[Matthias Versen [:Matti]]

wrong support address ?
We can not fix mailwasher, we create Thunderbird.

Please ask the Mailwasher people for help. Adding an URL in a bug report to mailwasher would be nice. Why are people expect that we know every x application or website ?

Comment 2

[Tyler Downer [He/Him]]

(In reply to comment #1)
> Please ask the Mailwasher people for help. Adding an URL in a bug report to
> mailwasher would be nice. Why are people expect that we know every x
> application or website ?
Sadly, this is common. 

maybe a section concerning that on the writing guidelines would help (for those who actually read them). Maybe I will file a bug on that.

Comment 3

[kurt rosenfeld]

Mailwasher is a well known program by Firetrust. As you did not known it a quick search on Google would have immediately given you the URL.

This is not a mailwasher problem but is associated with the way that shredder is setup on my computer.
Mailwasher can open all normal programs such as Thunderbird, Outlook, Oulook express etc. One simply enters the programs name.

In any event I have now solved the problem as I have noticed that you have the shredder application hidden (sic) in the Shredder program directory. Giving mailwasher the complete path has worked.