Opening a PDF causes Firefox to crash

VERIFIED INCOMPLETE

Status

()

Firefox
General
--
critical
VERIFIED INCOMPLETE
9 years ago
7 years ago

People

(Reporter: David P., Unassigned)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(URL)

Attachments

(1 attachment)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

When clicking on a particular link on the web page listed, Firefox crashes immediately.  The link leads to a PDF.  Two nearly identical links on the same page work as expected.

Reproducible: Always

Steps to Reproduce:
1. Click on the link labeled "Amherst Menu"
Actual Results:  
Firefox crashes almost immediately.

Expected Results:  
The PDF should open within the Browser.

Crash Report IDs: 
fd0567ab-9d58-11dd-9046-001321b13766
e598b66b-9d50-11dd-a116-001a4bd43ef6
(Reporter)

Comment 1

9 years ago
Created attachment 343757 [details]
complete data on my configuration
Several things. There is an error in that PDF. I get an Invalid ColorSpace error, so that could have something to do with it, but I don't get a crash. 
Also, update your Adobe Reader to the latest (9.0.0)
Then try in Safe Mode, if that does not work in a new profile and also read http://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report.

So WFM on Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b2pre) Gecko/20081018 Minefield/3.1b2pre.
Severity: normal → critical
Keywords: crash
We have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://new.quality.mozilla.org/bug-writing-guidelines.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE

Comment 4

9 years ago
In my case, any .pdf I try to download results in Firefox 3.0.5 closing completely with no error messages.  Adobe Reader (v8.1.2) opened, but has the error message "A file I/O error has occurred. The file connection timed out." in the center of the window.

Updated

7 years ago
Status: RESOLVED → VERIFIED
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