461187 - ActiveX-Could not create the control {00000000-0000-0000-0000-000000000000}. Check that it has been installed on your computer and that this page correctly references it.

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Greg]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

I am receiving this regularly as I browse webpages.

Reproducible: Always

Steps to Reproduce:
1.Go to any page that appears to need ActiveX
2.
3.
Actual Results:  
2 Alerts windows pop up

Expected Results:  
I don't know what this is referencing so I don't know what it should be doing.

Comment 1

[Greg]

Attachment: Screenshot

Here is a screenshot

Comment 2

[Damian Shaw [Quan]]

I didn't get any error on that site, but Firefox does not support ActiveX as it is closed Microsoft technology.

Comment 3

[Greg]

Damian,
Thanks for the quick comment. I am only assuming since I do not understand the reference that is in the pop up windows. I also received the same error on: http://www.cnn.com/ It is always two pop ups as shown in the screenshot. It may not be a Firefox problem but it only appears when using Firefox to browse.

Comment 4

[Matthias Versen [:Matti]]

Firefox doesn't use ActiveX at all, this can be caused by either an addon or by a plugin.

Use the Firefox safemode to check the addons.
http://support.mozilla.com/en-US/kb/Safe+Mode

Marking invalid because this must be either from a plugin or addon.
If you need more help then use http://support.mozilla.com

Comment 5

[Greg]

I was able to locate the problem by doing a web search with the error text string. 

This error is created if you are also using Mercury Quality Center. Disabling the "Mozilla ActiveX control and plugin support/Mozilla ActiveX control and plugin module" resolves the error messages. Of course it means you can't use MQC if it is disabled, but I can revert to IE for that specific task.

I located the resolution here: http://www.frihost.com/forums/vt-45057.html

Will this solution be searchable in case someone else is having the same issue?
Thanks for your help!
Greg

Comment 6

[Matthias Versen [:Matti]]

It's searchable of course and every Reporter should search before filing a bug....