462107 - I get an error message every time I try to log in.

Status: RESOLVED INCOMPLETE

(Camino Graveyard :: General, defect)

Description

[Andre]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en; rv:1.9.0.4pre) Gecko/2008101818 Camino/2.0a1 (like Firefox/3.0.4pre)
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en; rv:1.9.0.4pre) Gecko/2008101818 Camino/2.0a1 (like Firefox/3.0.4pre)

This is my bank web site and Camino never lets me get in. I keep getting this message:
Server error  	

An internal server error has abnormally ended your session.

You can try logging on again or return to home page

You may also contact us.

Reproducible: Always

Steps to Reproduce:
1. Every time I log in.
2.
3.



Camino is my favorit browser , but I am forced to use others because of this bug.

Comment 1

[Stuart Morgan]

Does this also happen with 1.6.4, and when you run Camino through <http://pimpmycamino.com/parts/troubleshoot-camino>?

Comment 2

[Andre]

It has been happening for over a year, but didn't bother to report it till now.

Comment 3

[Andre]

Where is the Troubleshoot Camino icon?

Comment 4

[Stuart Morgan]

There is a download link on the page above; the direct download link is:
http://www.ardisson.org/smokey/moz/Troubleshoot_Camino.zip

Comment 5

[Andre]

I just did it with the trouble shoot icon and it worked???

Comment 6

[Andre]

I just did it with the trouble shoot icon and it worked???

Comment 7

[Andre]

Okay now that it worked with the trouble shoot icon, what do I do to fix my main one with all my bookmarks etc.?

Comment 8

[Stuart Morgan]

The first thing to try would be to quit Camino, move your prefs.js (and user.js if you have created one) out of your profile and re-test. If that works, please attach your prefs.js file here so we can try to figure out which preference is causing it, so we know if it's a Camino bug or not.

If that doesn't work, you can put the files back (making sure to quit Camino first), and clearing any cookies and cookie exceptions related to the site from the Privacy preference pane.

Comment 9

[Andre]

Attachment: This is my Camino prefs.js as requested.

Here is my file. I was able to have access to my bank after taking it out. So now what?

Comment 10

[Stuart Morgan]

The most likely culprit is your cookie setting, "Accept cookies only from sites I visit"; they may be setting a cookie from a different domain as part of the login process. Try changing to accepting all cookies (or alternately, change to accept all, turn on "Ask me before accepting each cookie", choose Allow for everything to get your bank's domains whitelisted, then put your cookies settings back the way they were).

Comment 11

[Andre]

Should I put back in my previous prefs.js, or forget about it and start from scratch with the new settings you mention?

Comment 12

[Stuart Morgan]

You can add back your prefs.js first (again, quitting Camino first, or it will be overwritten)

Comment 13

[Andre]

I added them back, emptied the cache and history, plus changed to accepting all cookies and  "Ask me before accepting each cookie". Didn't work.

Comment 14

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Do you have any entries in the Exceptions List for cookies ("Edit Exceptions List…" button in the Privacy preference pane)?  It's also possible that you are currently denying cookies for a domain that your bank's site uses.

Comment 15

[Andre]

in my privacy settings where I edit the exceptions list the web site in question is there the policy to Allow. But when I checked the cookies list it doesn't show up.??

Comment 16

[Stuart Morgan]

Oops, this fell through the cracks; sorry about that :( Were you able to narrow it down to a specific preference that was causing the problem?

Comment 17

[Chris Lawson (gone)]

Andre, can you please respond to comment 16?

Comment 18

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Closing INCOMPLETE due to lack of updates. If the problem still exists in Camino 2.0b3 or 1.6.8 and you can supply the requested additional information, you may reopen this bug.