Cannot get into Thunderbird: sending password did not succeed



9 years ago
8 years ago


(Reporter: Jim Van Meter, Unassigned)


Windows XP

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [support])



9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727)
Build Identifier:

I have used Thunderbird for years without problems.  Today however I cannot
open it.  When I try to login I get this message: "Sending of password did not succeed.  Mail server responded:  Invalid user name or password.  I talked to roadrunner for several hours, they gave me a new password which didn't work and send it might be a bad Thunderbird file.

Thanks,  Jim Van Meter

Reproducible: Always

Steps to Reproduce:
1.try to enter password
Actual Results:  
above error message is returned

Comment 1

9 years ago
I want to confirm that I'm having the same identical bug.  There are several problems with this.  First, it won't store my password, so I have to enter it every time.  I check the box over and over, though I know it's not going to make a difference.  But it downloads my e-mails, THEN it sends me the error message: "Sending of password did not succeed.  Mail server [] responded: Login failed."  I want to emphasize that the e-mail is downloaded.


9 years ago
Component: Mail Window Front End → Security
QA Contact: front-end → thunderbird
Version: unspecified → 2.0

Comment 2

8 years ago
passwords are reworked somewhat in version 3. can you try beta 4 which will be available in 1-2 weeks and report results?
 backup your profile before using.
 expect changes in the UI.

Comment 3

8 years ago
I suspect this in invalid. But if you still see this problem, a protocol log for imap or pop3 will help. Attach the log file to the bug. see

If you want to test version 3 beta, and make sure you backup your profile before running.  Note: version 3 still has are other password issues
Last Resolved: 8 years ago
Resolution: --- → INVALID
Whiteboard: [support]
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