463795 - Sending of password not succeeded even after using the correct password

Status: RESOLVED DUPLICATE of bug 423354

(Thunderbird :: Security, defect)

Description

[Madhesh Kumar]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla Thinderbirdversion 2.0.0.17 (20080914)

I am using password manager for getting mails in my thunderbird inbox, for last 2 days, it does not get my emails indicating the password is wrong, I changed the password in gmail and after than I try to retrieve mails in thunderbird but it shows the same alert that the Password or username it says that the username and password not accepted. I can able to login using the same password from mozilla firefox.

There is no use of using the mail client responds like this, even after entering correct information.



Reproducible: Always

Steps to Reproduce:
1.I stored my password in mozilla thunderbirs, 10 months ago
2.it has retrieved me all the mails still last week
3.now it shows the "username and password not accepted"
4. I changed the password but it also showed as above mentioned
 
Actual Results:  
Not able to login and retrieve mail using thunderbird which I can retrive from browser, than there is no use of using this malicious software like thunderbird. 

Expected Results:  
It is a very crucial problem that must be fixed. It shows me I am culprit.

Comment 1

[Daniel Veditz [:dveditz]]

It's not clear what the bug it here, please get some help from http://www.mozilla.org/support/thunderbird/ first to try to narrow down the problem.

Comment 2

[Matthias Versen [:Matti]]

Sometimes the gmail server have a problem and they report an error directly after Thunderbird tries to login with the username/password.
In that case Thunderbird thinks that the login failed and resets the stored password.

Do you get this error always or only sometimes ?

Comment 3

[Madhesh Kumar]

I found that gmail has transferred the mail client system from POP to IMAP and I request you to take steps because it is not accepting the gmail default setting provided by you. I request you to provide dedicated template for gmail account as earlier in next developed version.

(In reply to comment #2)
> Sometimes the gmail server have a problem and they report an error directly
> after Thunderbird tries to login with the username/password.
> In that case Thunderbird thinks that the login failed and resets the stored
> password.
> 
> Do you get this error always or only sometimes ?

Comment 4

[James Rome]

I get similar issues with tb 2.x and 3.0beta. Part of the problem is that gmail support for IMAP is poor. But the really bad thing is that when you enter the correct password, and it is rejected, Thunderbird seems to dump it from the remembered password list. It always presents the password dialog with the "remember password" box unchecked. If you forget to check this every time, it flushes it. That is poor behavior.
An option is needed so that the user can say "my password is OK. Just stop trying to check gmail until it is healthy again"
Thunderbird should NEVER reset the stored password without asking me! Doing this is contrary to the new interface in Firefox. In FF, the user is asked whether he wants to change the store.

Comment 5

[Joshua Cranmer [:jcranmer]]

IMAP has some password authentication problems... If you set the max connection count low (1 or 2), you should avoid having to see those prompts.