463817 - smtp authenticate unsuccessful

Status: RESOLVED INVALID

(Bugzilla :: Email Notifications, defect)

Description

[liujidong]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-CN; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: 3.2rc1

when i create or modify a bug,the error page showed: mail send couldn't authenticate. i use smtp, and configure mail authenticate username, password.
the username and password work well(when i use outlook). why?(i retry other username, password, but the error stay )
according to the page:http://www.bugzilla.org/releases/3.2/new-features.html

Email: For installations that use SMTP to send mail (as opposed to Sendmail), Bugzilla now supports SMTP Authentication, so that it can log in to your mail server before sending messages.

but it doesn't work for me .

the following is the debug information(i turn the smtp debug on ):

Net::SMTP>>> Net::SMTP(2.31) Net::SMTP>>> Net::Cmd(2.29) Net::SMTP>>> Exporter(5.62) Net::SMTP>>> IO::Socket::INET(1.31) Net::SMTP>>> IO::Socket(1.30_01) Net::SMTP>>> IO::Handle(1.27) Net::SMTP=GLOB(0x1e782cc)<<< 220 owa1.mail.local.wondersgroup.com Microsoft ESMTP MAIL Service, Version: 5.0.2195.6713 ready at Sun, 9 Nov 2008 00:36:37 +0800 Net::SMTP=GLOB(0x1e782cc)>>> EHLO localhost Net::SMTP=GLOB(0x1e782cc)<<< 250-owa1.mail.local.wondersgroup.com Hello [58.24.66.120] Net::SMTP=GLOB(0x1e782cc)<<< 250-TURN Net::SMTP=GLOB(0x1e782cc)<<< 250-ATRN Net::SMTP=GLOB(0x1e782cc)<<< 250-SIZE Net::SMTP=GLOB(0x1e782cc)<<< 250-ETRN Net::SMTP=GLOB(0x1e782cc)<<< 250-PIPELINING Net::SMTP=GLOB(0x1e782cc)<<< 250-DSN Net::SMTP=GLOB(0x1e782cc)<<< 250-ENHANCEDSTATUSCODES Net::SMTP=GLOB(0x1e782cc)<<< 250-8bitmime Net::SMTP=GLOB(0x1e782cc)<<< 250-BINARYMIME Net::SMTP=GLOB(0x1e782cc)<<< 250-CHUNKING Net::SMTP=GLOB(0x1e782cc)<<< 250-VRFY Net::SMTP=GLOB(0x1e782cc)<<< 250-X-EXPS GSSAPI NTLM LOGIN Net::SMTP=GLOB(0x1e782cc)<<< 250-X-EXPS=LOGIN Net::SMTP=GLOB(0x1e782cc)<<< 250-AUTH GSSAPI NTLM LOGIN Net::SMTP=GLOB(0x1e782cc)<<< 250-AUTH=LOGIN Net::SMTP=GLOB(0x1e782cc)<<< 250-X-LINK2STATE Net::SMTP=GLOB(0x1e782cc)<<< 250-XEXCH50 Net::SMTP=GLOB(0x1e782cc)<<< 250 OK Net::SMTP=GLOB(0x1e782cc)>>> AUTH LOGIN Net::SMTP=GLOB(0x1e782cc)<<< 334 VXNlcm5hbWU6 Net::SMTP=GLOB(0x1e782cc)>>> YnVnZnJlZUB3b25kZXJzZ3JvdXAuY29t Net::SMTP=GLOB(0x1e782cc)<<< 334 UGFzc3dvcmQ6 Net::SMTP=GLOB(0x1e782cc)>>> YnVnZnJlZQ== Net::SMTP=GLOB(0x1e782cc)<<< 535 5.7.3 Authentication unsuccessful. 



Reproducible: Always

Steps to Reproduce:
1.set smtp; the mail system username password
2.create or modify bug and click commit button.
3.the error page appear.(mail send failed)
Actual Results:  
show error page to tell me the mail send failed.
because couldn't authenticate

Expected Results:  
mail can be sened.

Comment 1

[Max Kanat-Alexander]

This is a support question, not a bug in Bugzilla. For support, see:

  http://www.bugzilla.org/support/