464698 - Saved Password List is Sporadically Blank

Status: VERIFIED WORKSFORME

(Toolkit :: Password Manager, defect)

Description

[Curtis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

I've searched the KB and many reported BugZilla's bugs and do not find the particular TWO, password-related problems I've encountered:

ONE:
---

> Navigate to Tools > Options > Security > Show Passwords tab.
> Click "Saved Passwords", which displays the password list ( good ).
> Click "Show Passwords"; nothing appears ( bad ); click "Close" which returns
  me to the password list.

TWO:
---

> After clicking "Show Passwords", which shows a blank box, when I close that
  to return to the password list, that is ALSO now empty. I am able, in fact,
  to only successfully display the "Saved Password" ( i.e., Site | Username )
  list only one time per FireFox session.  However, the actual passwords from
  the "Show Passwords: dialogue(?) NEVER display.

The only way to "restore" the saved passwords list ( i.e., Site | Username ) is to exit FireFox, invoke it again and return to the "Saved Passwords" list. But, again, the list only appears ONCE per FireFox session.


Thanks for your help! This is the first version of FireFox that I've experienced any such major problem.


Reproducible: Always

Steps to Reproduce:
One:

1. > Navigate to Tools > Options > Security > Show Passwords tab.
2. > Click "Saved Passwords"
3. > Click "Show Passwords". None display.

Two-a:

1. > Close "Show Passwords", "Saved Passwords" list is now blank.


Two-b:

1. > Click "Saved Passwords",  list is displayed.
2. > Close "Saved Passwords".
3. > Click "Saved Passwords", list is now blank.
Actual Results:  
1. No passwords are displayed. Ever.
2. When closing "Show Passwords", or opening "Saved Passwords" more than once
   per session, the list is blank. 

Expected Results:  
1. Display saved password when "Show Passwords" is selected.
2. See the saved sites list after failure of "Show Passwords", and every time that
   "Saved Passwords" is opened. 

about:buildconfig

Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
cl 	14.00.50727.762 	-GL -wd4624 -wd4952 -TC -nologo -W3 -Gy -Fd$(PDBFILE)
cl 	14.00.50727.762 	-GR- -GL -wd4624 -wd4952 -TP -nologo -Zc:wchar_t- -W3 -Gy -Fd$(PDBFILE)

Configure arguments
--enable-application=browser --enable-update-channel=release --enable-optimize --disable-debug --disable-tests --enable-update-packaging --enable-official-branding --enable-jemalloc --with-crashreporter-enable-percent=10

Comment 1

[Justin Dolske [:Dolske]]

Is this reproducible in a clean profile / safe-mode?

Please attach debugging output here, see: https://wiki.mozilla.org/Firefox:Password_Manager_Debugging

Comment 2

[Curtis]

(In reply to comment #1)
> Is this reproducible in a clean profile / safe-mode?

I'm not sure how to perform the clean profile.
> 
> Please attach debugging output here, see:
> https://wiki.mozilla.org/Firefox:Password_Manager_Debugging

Login Manager: onStateChange accepted: req = http://www.google.com/, flags = 0x30004
PwMgr Storage: Failed to decrypt string: MDIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECB+nX9gAEwOJBAh/u1sa/nUqEw== (NS_ERROR_UNEXPECTED)
PwMgr Storage: Failed to decrypt string: MEoEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECFD380aldozRBCBeeD8bEXe96ChA/u4l/FTy+SkyrJPBxgH1lwpX/+3L0A== (NS_ERROR_FAILURE)

Comment 3

[Curtis]

Both NS_ERROR were in the log numerous times, probably for every password in the list.

Comment 4

[Justin Dolske [:Dolske]]

To get into safe mode run firefox with the "-safe-mode" command line argument. (More info might be at http://support.mozilla.com/kb/Safe+Mode, but the support site seems to be broken at the moment).

Does upgrading to Firefox 3.0.4 fix the problem? It includes a patch for an issue similar to this. Your case is strange, though, because the only way for logins to show up in the password list is when they've already been decrypted. Have you manually moved or edited any files in your Firefox profile?

I need the full debug log from when you're opening the prefs -- it looks like you only pasted a couple of lines from when visiting google.com. Open the browser without loading any sites to keep the volume of debug log output down.

Comment 5

[Curtis]

(In reply to comment #4)
> To get into safe mode run firefox with the "-safe-mode" command line argument.
> (More info might be at http://support.mozilla.com/kb/Safe+Mode, but the support
> site seems to be broken at the moment).
> 
> Does upgrading to Firefox 3.0.4 fix the problem? It includes a patch for an
> issue similar to this. Your case is strange, though, because the only way for
> logins to show up in the password list is when they've already been decrypted.
> Have you manually moved or edited any files in your Firefox profile?
> 
> I need the full debug log from when you're opening the prefs -- it looks like
> you only pasted a couple of lines from when visiting google.com. Open the
> browser without loading any sites to keep the volume of debug log output down.

I just upgraded to 3.0.4 and it fixed the problem. Thanks for your help.

Comment 6

[Justin Dolske [:Dolske]]

Probably fixed by bug 454708, then.