465150 - The "e-mail is a scam" feature

Status: RESOLVED DUPLICATE of bug 320351

(Thunderbird :: General, defect)

Description

[Michelle]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: 2.0.0.17

Ok, ever since you came out with this build, tons of e-mails have been listed as scams & even after I click on the button that says "this is not a scam", the sender's e-mail (usually from a list) still gives me that message.

I'm not talking once or twice, but this has been going on for as long as the build was launched.

To be clear, these are new e-mails, but all from the same list & I thought TB was supposed to be trained that the e-mails from the not scam lists aren't scams.

I checked w/ my assistant & he's having the same problem & he's on a MAC.

Reproducible: Sometimes

Steps to Reproduce:
1. Just continued to click on list mail & am still getting that message.
2. Continue to say "this is not a scam" & it still creates it.
3.
Actual Results:  
answered above.


I thought TB is trained to know what is an e-mail scam & what isn't based on me clicking on that button that says "this is not a scam".

Comment 1

[rsx11m]

In contrast to junk filtering, the "scam" feature is a fixed algorithm and cannot be trained in the same way. See bug 318916 and bug 370141 for some related discussions. Specifically, using the sender's e-mail address as a way to trust a message not being scam was questioned in bug 318916 comment #4.

Comment 2

[rsx11m]

This is a duplicate of bug 392804, in turn a duplicate of bug 320351.

For the time being, you can disable the scam feature in the Config Editor,
Tools > Options > Advanced > General tab, by setting the preference mail.phishing.detection.enabled to false (double-click in that entry).

Comment 3

[Tobius]

I have the same problem and it is driving me nuts, I love using Thunderbird, but having to click This is not a Scam every time from the same person or company is driving me up the wall, I had no choice but to turn that feature off, I wish I didn't have to, as I like that feature, but I think in the future, they might want to have it added some how that once you say an email from some one is not scam, then it should be able to be trained for all the ones from that person or company is not a scam..