465383 - Redirect loop prevents download of Adobe Photoshop trial

Status: RESOLVED WORKSFORME

(Core :: Networking, defect)

Description

[Marcia Knous [:marcia]]

Seen while testing Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b2pre) Gecko/20081117 Minefield/3.1b2pre. Also seen using Win XP.

STR:
1. Visit trial downloads section to download the trial for Photoshop CS4 (you will need to login)
2. After I select the Windows file, I get the redirect error page when I hit this page: (http://trials.adobe.com/dlm.html?files=http://trials.adobe.com/Applications/Photoshop/CS4/Win/ADBEPHSPCS4_LS1.exe|http://trials.adobe.com/Applications/Photoshop/CS4/Win/ADBEPHSPCS4_LS1.7z)

Try again does nothing, so basically users are stuck when trying to download trials from Adobe's site.

Comment 1

[Marcia Knous [:marcia]]

I checked Mac, and this works fine using Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1b2pre) Gecko/20081117 Minefield/3.1b2pre.

When you use IE to download the file on Windows, it asks you to install an "Akamai Download Manager" which controls the downloading of the file.  Stephen tested it using FF 3.0.4 and it seems to download the file fine using the Akamai Download Manager.  Perhaps this is where it is getting hung up on the trunk.

Comment 2

[Matthias Versen [:Matti]]

Is this still an issue ?