465846 - Account "Settings..." brings up an empty list; Error console says "b.incomingServer is null"

Status: RESOLVED FIXED

(Thunderbird :: Account Manager, defect)

Description

[Jack Eidsness]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2pre) Gecko/20081119 Minefield/3.1b2pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b2pre) Gecko/20081119 Shredder/3.0b1pre

This is definitely related to certain profiles and not others, because I was able to recreate most of my active profile settings without issues.  It is very likely related to the fact that the first account I created in this thunderbird profile is from my old job and it's been deleted.  I looked at the prefs.js, and there are still some bits of information related to it there, though.
That's just a hunch, though.


Reproducible: Didn't try

Steps to Reproduce:
Not sure if this will work, but it's my best guess
1. set more than one account
2. use them each (get mail, thunderbird will create folders, etc.)
3. delete the first account? Maybe any of them would do it.
4. update nightly builds  . . . I don't know exactly which build first had the conflict with my profile, because I don't look at the account settings every day.
5. (optional) Open Error Console
6. Right click an account name; pick "Settings..."

Actual Results:  
The new window does not show any of your accounts.  Error Console shows "b.incomingSever is null".  I am not positive that this is related, but it happens at the same time, each time I open up the "Settings..." window.

Expected Results:  
In my profile, I still have two active accounts defined, and 4 active identities. I would expect to see the two accounts listed in the left pane, but it's empty. The right pane is also empty.

I've had this profile for a long time, but I'm sure I'm not the only one who would get broken by this if the same code goes to release.
Creating a new profile seems to work fine.

Comment 1

[Jack Eidsness]

Here is the exact error from Error Console, with details (sorry):

Error: b.incomingServer is null
Source File: chrome://messenger/content/AccountManager.js
Line: 1060

Comment 2

[Jack Eidsness]

I don't know exactly how this got this way, but I found a work around:

user_pref("mail.accountmanager.accounts", "account1,account2,account4,account5,account3");

I had no "account4" defined in my prefs.js anywhere; there was no mention of it anywhere else.  I took out that entry, and now the "Settings..." window works again.

Comment 3

[Joey Minta]

Dang it. I *hate* this bug. We need the same hack we've done elsewhere to fix these broken accounts.

Comment 4

[Nomis101]

Attachment: Same bug in Mac OS X

I've also see this bug on Mac OS X. I get this if I choose my account in the folderpane and than go to "View settings for this account". And I also get this if I go in the Main Menu to: Tools --> Account Settings.

After that I get in the error console:
Error: b.incomingServer is null
Source File: chrome://messenger/content/AccountManager.js
Line: 1060

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1b2pre) Gecko/20081120 Shredder/3.0b1pre

Comment 5

[Joey Minta]

Attachment: untested patch

Haven't had a chance to test this, but in theory this should work.

Comment 6

[David :Bienvenu]

Comment on attachment 349246 [details] [diff] [review]
untested patch

I don't have a profile that's horked like this, but it doesn't break account settings for me.

Comment 7

[Nomis101]

(In reply to comment #5)
> Created an attachment (id=349246) [details]
> untested patch
> 
> Haven't had a chance to test this, but in theory this should work.

Thanks, this patch workes for me. Tried it in my own build and it brings me back the normal view.

Comment 8

[Joey Minta]

Pushed as rev 68da167d6767.