466551 - Does not update football scores

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jim]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4

I am part of office group football pool. We go to CBS sports (link above) to get updates and standings. Until about 2 weeks ago, worked fine. Although it states that I do not have to refresh it automatically does, but it doesn't. I have to manually refresh it to get updates. Attached is info showing result of problem -
===========================================================================
 	
Live Scoring Help Center
	
This page has been developed to help diagnose problems that you may be encountering with SportsLine's "no refresh" live updating scoreboards, GameCenters, and fantasy scores pages. The SportsLine "no refresh" technology allows you to get live game updates as they happen, without having to refresh the page. However, it requires that you have certain browser and system capabilities. The sections below will help identify whether your system will allow you to receive our live updates.

The tests on this page are conducted by your web browser. The results are not recorded unless you choose to give us feedback.

Live Scoring Tests (Test Complete)
Able to Attempt 	Yes, with Flash
Successful Connection 	No
You have Flash installed and JavaScript enabled, but were unable to subscribe to a "Live Update" Feed.
If you continue to encounter problems, consult the Help Center Browser window for alternative solutions. Leave feedback.

Live Scoring Connection Feedback
From	(jimwetsel)
Internet Service Provider 	
Connection Type 	
Comments 	
System
When	Mon Nov 24 2008 18:12:58 GMT-0500 (Eastern Standard Time)
URL	http://www.sportsline.com.ws1082-fe.tm.cbsig.net:30000/help/lps2
User	jimwetsel
Browser	Netscape
Browser (Detail)	Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
Cookies	Enabled
JavaScript	v1.8
Flash	v10,0,12,0
Event Log
2 ms	Loading live scoring
2 ms	Able to attempt LPS
2 ms	Able to attempt Flash ( installed v10,0,12,0 >= minimum v8,0,0,0 )
2 ms	Writing flash movie
295 ms	Policy File Host: lps.sportsline.com:80
296 ms	Flash movie is playing
296 ms	Subscribing to topics: /lps/subscriptions
297 ms	Able to call into flash
297 ms	Connecting to live scoring
297 ms	Connection attempt: lps.sportsline.com:2112
20304 ms	Connection failed: lps.sportsline.com:2112
20306 ms	Connection attempt: lps.sportsline.com:80
40312 ms	Connection failed: lps.sportsline.com:80
70392 ms	Connection attempt: lps.sportsline.com:2112
90400 ms	Connection failed: lps.sportsline.com:2112
90400 ms	Connection attempt: lps.sportsline.com:80
110407 ms	Connection failed: lps.sportsline.com:80
110407 ms	Stopping attempts to connect
110407 ms	Live scoring failed to connect
--------------------------------------------------------------------------

I hope this helps you,

Thanks,

Jim

Reproducible: Always

Steps to Reproduce:
1. Check set up in Mozilla (according to instructions from HELP) - Setup correctly
2.
3.


Expected Results:  
auto refresh information

I have no problem when using Internet Explorer, but prefer not to use it.

If you can not get in to this site then let me know and will give you passwords.

Comment 1

[Tyler Downer [He/Him]]

Use http://support.mozilla.com for end-user support requests.
Also read http://new.quality.mozilla.org/bug-writing-guidelines to write a good bug report.

Comment 2

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.