Closed Bug 467313 Opened 16 years ago Closed 16 years ago

Openfire chat log e-mails should have a valid "from" address.

Categories

(support.mozilla.org Graveyard :: Chat, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: zzxc, Assigned: zzxc)

References

Details

E-mails sent from the chat server are currently sent from no_reply@chat-support.mozilla.com. This has been confusing to some users who have wanted to give feedback about a live chat session or reply with information after being disconnected. The "from" address should be changed to a valid address to allow us to receive replies to mailed chat logs. A possible address to use for this is support@mozilla.com. (We might want to make this a separate address for this to emphasize that it isn't a support channel, such as feedback@support.mozilla.com.) The primary method for feedback and follow-ups after live chat will be the CSAT link from bug 458713, which will be on both the "Chat Completed" page and the chat log e-mail. Receiving e-mail replies will allow us to get feedback from users who aren't able to or choose not to use the normal CSAT and forum methods to reply.
Target Milestone: 0.8 → 0.9
Target Milestone: 0.9 → 1.0
Depends on: 483567
Target Milestone: 0.9.5 → 1.0
Status: ASSIGNED → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
Target Milestone: 1.0 → 1.0.1
Product: support.mozilla.org → support.mozilla.org Graveyard
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