467691 - Crash Reporter has problem submitting reports.

Status: RESOLVED DUPLICATE of bug 527095

(Toolkit :: Crash Reporting, defect)

Description

[Dean Kolosiek]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4 (.NET CLR 3.5.30729)

When attempting to send a report Crash Reporter displays "There was a problem submitting your report." for a few seconds before closing. about:crashes shows only one report. This is on a new Vista 64 SP1 system.

Reproducible: Sometimes

Steps to Reproduce:
Wait for a crash. The crashes are occurring at random.

Comment 1

[Matthias Versen [:Matti]]

and what's in the submit.log ?
(you can find the file somewhere near the profile folder in a subdirectory crashreports)

Comment 2

[Dean Kolosiek]

This is submit.log:

[11/26/08 16:11:43] Crash report submission failed: The operation completed successfully.
[11/27/08 06:18:27] Crash report submission failed: The operation completed successfully.
[11/27/08 19:08:07] Crash report submitted successfully
[11/27/08 22:20:04] Crash report submission failed: The operation completed successfully.
[11/27/08 22:20:21] Crash report submission failed: The operation completed successfully.
[11/28/08 15:40:52] Crash report submission failed: The operation completed successfully.
[11/29/08 21:50:50] Crash report submission failed: The operation completed successfully.
[11/30/08 02:43:53] Crash report submission failed: The operation completed successfully.
[12/01/08 02:14:25] Crash report submission failed: The operation completed successfully.
[12/01/08 19:11:44] Crash report submission failed: The operation completed successfully.
[12/02/08 16:32:59] Crash report submission failed: The operation completed successfully.
[12/02/08 18:15:04] Crash report submission failed: The operation completed successfully.
[12/02/08 19:43:56] Crash report submission failed: The operation completed successfully.


I noticed the pending directory has several empty .dmp files.

This is the most recent .extra file:

Theme=classic/1.0
StartupTime=1228266906
ServerURL=https://crash-reports.mozilla.com/submit
Add-ons={CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{20a82645-c095-46ed-80e3-08825760534b}:1.0,{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}:6.0.10,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.4
BuildID=2008102920
ProductName=Firefox
UserID=1269d194-60d3-43e7-901b-8c0855fdc079
Vendor=Mozilla
Version=3.0.4
InstallTime=1227232704
URL=http://www.logitech.com/index.cfm/mice_pointers/mice/devices/3443&cl=us,en
CrashTime=1228272199
SecondsSinceLastCrash=5338

Comment 3

[ww]

This is the closest example to my experience, but I'm using XP SP3

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

Firefox crashed without warning or error message.
Clicked 'restart ff' and saw 'there was a problem sending the report'
*** If you need more info from me, please avoid tech-speak - I'm rather new to this reporting bugs thing LOL
Question -- is there somewhere/way to submit the crash report content that will be more useful to devs? Since I have no idea what caused the crash, I don't know what other 'bug' to look for.

about:crashes
Report ID 	Date Submitted
6bc8abd7-6e07-4412-8c6b-758e12090103	03/01/2009	6:21 AM
458589e4-e540-432e-9fb9-6acc62081215	15/12/2008	4:09 AM

submit.log
[12/15/08 04:09:54] Crash report submitted successfully
[01/01/09 23:31:34] Crash report submission failed: The operation completed successfully.
[01/03/09 06:21:05] Crash report submitted successfully
[01/10/09 04:33:03] Crash report submission failed: The operation completed successfully.
[01/11/09 10:49:56] Crash report submission failed: The operation completed successfully.

Crash report content:
Add-ons: {15a7ef52-8a77-426e-9e17-e21af257d7c8}:1.6.3,[e-mail]:1.1.1,[e-mail]:1.3,[e-mail]:1.1,[e-mail]:2.0,[e-mail]:1.0.1,{0b457cAA-602d-484a-8fe7-c1d894a011ba}:0.63,{9A752782-D706-479b-98F8-3F66BF921692}:5.0.2,{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}:6.0.11,[e-mail]:1.0,[e-mail]:1.2,{9ef1e09b-d4b2-4a55-ac3e-1cb330546bec}:0.9.2,{B13721C7-F507-4982-B2E5-502A71474FED}:2.2.0.102,{759F3C3E-A3FC-474b-A6F0-66B14404AA07}:4.1.1,[e-mail]:1.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.5,[e-mail]:0.6.20081231
BuildID: 2008120122
Comments: no warning or error message is given
CrashTime: 1231699736
Email: [e-mail]
InstallTime: 1229681312
ProductName: Firefox
SecondsSinceLastCrash: 109448
StartupTime: 1231668995
Theme: nasanightlaunch
URL: http://apps.facebook.com/helptheplanet/requests.php
UserID: 12050253-fa08-4750-a59c-263d05eeed85
Vendor: Mozilla
Version: 3.0.5

Comment 4

[Mitra Ardron]

Crash reporter is also crashing on OSX,

Comment 5

[(not currently active) Ted Mielczarek]

(In reply to comment #2)
> I noticed the pending directory has several empty .dmp files.

The .dmp files are zero bytes in size? If so, this is the problem. The dump files aren't being written correctly and so they can't be submitted. Unfortunately we rely on a system method (MinidumpWriteDump) to write the minidumps on Windows, so it's probably just a crash that corrupts the process too much, making us unable to get a dump.

Comment 6

[Wayne Mery (:wsmwk)]

Dean,
Mitra,
ww,

are your .dmp files zero bytes?

Comment 7

[Fernando Hartmann]

I have the same issue here, and my dump files have zero bytes. See the pending directory list:

17/07/2009  12:49                 0 2ae6faad-cdc3-434f-96ab-f627d4f57934.dmp
17/07/2009  12:49               989 2ae6faad-cdc3-434f-96ab-f627d4f57934.extra
17/07/2009  15:26                 0 342aa903-9303-499a-bdf9-036140da7582.dmp
17/07/2009  15:26               985 342aa903-9303-499a-bdf9-036140da7582.extra
17/07/2009  15:26                 0 6c82cc5b-ca89-487c-8bb2-e7568f7e2b9b.dmp
17/07/2009  15:26               986 6c82cc5b-ca89-487c-8bb2-e7568f7e2b9b.extra
17/07/2009  14:10                 0 7d6d2cdc-ad6b-4001-8645-4042d7b5b5bf.dmp
17/07/2009  14:10               987 7d6d2cdc-ad6b-4001-8645-4042d7b5b5bf.extra
17/07/2009  15:12                 0 ba4786e5-2db8-4184-911e-03c226fd9f63.dmp
17/07/2009  15:12               987 ba4786e5-2db8-4184-911e-03c226fd9f63.extra
17/07/2009  14:16                 0 f7c3fcd1-8f9a-4b92-a07f-8b74c5a922ee.dmp
17/07/2009  14:16               962 f7c3fcd1-8f9a-4b92-a07f-8b74c5a922ee.extra
17/07/2009  15:54                 0 fcdee46f-c48d-4a7c-893d-23f8799514ae.dmp
17/07/2009  15:54               987 fcdee46f-c48d-4a7c-893d-23f8799514ae.extra