468318 - FireFox crashes when download finishes / during the 'scanning for viruses' fase

Status: RESOLVED DUPLICATE of bug 458667

(Firefox :: General, defect)

Description

[J.Smith]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4

Almost every time I download a file, and the download is almost finished (during the 'scanning for viruses' fase) Firefox crashes.

Reproducible: Always

Steps to Reproduce:
1. Download a file using download manager
2. Wait for it to finish
3. When the message 'scanning for viruses' appears in the download manager, FireFox crashes.
Actual Results:  
Firefox crashes

Expected Results:  
A successfully completed download.

Comment 1

[Tobias (:Tobbi) Markus]

Do you use Norton AntiVirus?

If so, please read https://bugzilla.mozilla.org/show_bug.cgi?id=458667 and http://support.mozilla.com/en-US/kb/Firefox+crashes+when+trying+to+download+a+file

Comment 2

[J.Smith]

Yes, I am running Norton Internet Security. Thanks for pointing me to those do0cuments. I now have disabled scanning for Microsoft Office documents, and hope that this will solve the issue.

Comment 3

[Matthias Versen [:Matti]]

If you report a crash again then include a Crash ID.
http://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report