468380 - Email appears in the inbox and promptly disappears when you click on it

Status: RESOLVED WORKSFORME

(Thunderbird :: Folder and Message Lists, defect)

Description

[chadmd]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
Build Identifier: version 2.0.0.18 (20081105)

Both my daughter and myself have experienced this recently on seperate computers on the same home network. In my daughters case she saw a confirmation of a travel booking and it went when she tried to open it.It has not gone into another folder. Mine have not been important emails which I have been expecting.

Reproducible: Sometimes

Steps to Reproduce:
1.Click on a particular email in a group of new emails whilst mail is still arriving
2.
3.
Actual Results:  
Email vanishes

Expected Results:  
Email should open

Comment 1

[Matthias Versen [:Matti]]

Do you setup any filters that could move the file ?

Comment 2

[Wayne Mery (:wsmwk)]

chadmd, what results do you get after using
http://kb.mozillazine.org/Disappearing_mail ?

Comment 3

[chadmd]

(In reply to comment #1)
> Do you setup any filters that could move the file ?

We don't have any filters and the problem seems to gone now. I wondered if it was an ISP issue.

Comment 4

[chadmd]

(In reply to comment #2)
> chadmd, what results do you get after using
> http://kb.mozillazine.org/Disappearing_mail ?

As the problem stopped as quickly as it appeared I suspect it might be an ISP issue but thanks for the info.

Comment 5

[Wayne Mery (:wsmwk)]

WFM per reporter