Repeated "Failed to connect to server" messages on background new messages check



9 years ago
9 years ago


(Reporter: Duane Bronson, Unassigned)


Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv: Gecko/2008102920 Firefox/3.0.4
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1b1pre) Gecko/20081006 Shredder/3.0a3

Unless I manually try to refresh my mail folders, there should not be error messages (sometimes 5 at a time -- one for each folder?) popping up every 10 minutes reminding me that I can't connect to my server.  At most, an offline indicator is sufficient, but error messages popping up bring attention to the app when it's in the background and can be particularly distracting on Mac OSX.

But, that's not all.  I tried to alleviate the problem by editing the account settings and turning off "Check for new messages every ...", but it still checked that server for messages.  I went one step further and turned off my network and selected "offline" thus taking ALL servers and folders offline, and I still saw an alert every 10 minutes.  Possibly important: each folder has "Check this folder for new messages" =true and "Select this folder for offline use" =true.

I don't have problems with gmail when I go offline, only my Exchange server (using IMAP) when I leave the local firewalled network and the DNS name is no longer available.  

Reproducible: Always

Steps to Reproduce:
1. Add a Microsoft Exchange IMAP account (not sure Exchange is a requirement, but gmail IMAP and POP servers seems to be fine)
2. select Check for new messages every 10 minutes
3. select some subfolders of INBOX and enable "Check this folder for new messages" and "Select this folder for offline use"
4. take your computer off the local network such that the exchange server's hostname can not be resolved.
5. Wait up to 10 minutes and observe "Alert" \n "Failed to connect to server ....".  This might take longer if the DNS entry is cached.
Actual Results:  
observe "Alert" \n "Failed to connect to server ...."

Expected Results:  
Either do nothing as is currently done for other accounts, or present some sort of offline indicator or icon decoration for offline servers folders.  (decorate folders for use in favorite folders view)

Setting severity to Major because the "offline" feature is broken.

Comment 1

9 years ago
Try the latest.

I have a vague recollection this got fixed - at least for some cases.

Comment 2

9 years ago
I grabbed the nightly build (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1b3pre) Gecko/20081215 Shredder/3.0b2pre), and I still get popups every 10 minutes when it can't connect.  Perhaps some have been fixed, but there are still some anomalies.

There are some other strange things going on with regards to working offline.  I selected work offline from the menu (shows it checked now), but the light bulb icon in the lower left is lit and the tooltip says that I'm online.  When I click the bulb, it gives an error about connecting to localhost which is bizarre since I don't have any servers configured on my localhost.  It then claims to be Downloading Mail for Offline Use, but it appears to be suck on that message for a while.  I think Shredder is trying to download everything before going offline and when it finally finds out it can't, it stays in the partially offline state (menu item says offline, but status bar says online).

Not sure how to narrow this down further, but I'll simplify my account list and eliminate some red herrings.

Comment 3

9 years ago
Looks like this has been fixed or at least greatly improved such that the error message is not a bother anymore.  With the 20081223 build, I have only seen the error message when I actually click on a folder from an offline server.

That's reasonable, although I think a better user interface would be to hide all network error messages and use icon decorations to denote connection problems.  For instance, add a red X on folder icons (or maybe just account icons when All Folders are selected) that are offline or have password problems.
Last Resolved: 9 years ago
Resolution: --- → FIXED

Comment 4

9 years ago
->WFM (FIXED is only used when known code changes resolved the issue)
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